Warranty Sale
A warranty sale is triggered automatically by the
terminal system when an item is sold as from a particular price. In this case,
the cashier is offered an additional item for selection; a so-called tandem
item:. At the end of a warranty sale, a form with the
customer data has to be filled in to enable that a warranty receipt with the
customer data and item data can be stored in the system and printed on a form.
In cases of warranty claims, the warranty receipt can
be opened again at the terminal for further processing by use of the keyboard
event "fWARRCLAIM;nnn"
(nnn = transaction type number of the category Warranty Claim). Prior to the
number input for the transaction type, the appropriate customer has to be
selected via the <CUSTOMER>
key.
The following program
description deals with:
For the warranty sale, the
following settings have to be configured in the terminal system.
Update program Terminal Type:
Update program Branch:
- In the update program Branch
-> Details 1, the following data has to be maintained to enable the
warranty sale for the assigned terminal of this branch.
- Enter an amount in the field Warranty Limit by which you
generally define from which item price of a sales item on a warranty item
is to be offered as a tandem.
- Enter an amount in the field Warranty Aut. Limit
(optional). With an entry in this field you define that the operator has
to enter an authorization code to carry out a warranty sale when the item
price is exceeded.
- Enter a number in the fields Lower Customer No. and Upper
CustNo. Limit by which you define the number range for the customers
with warranty sales. With a confirmed warranty sale, the system
automatically generates a customer number beginning with the lower
customer number entered here.
Update program Item:
- For the warranty sale, you have to create items.
These items have to be characterized with the option "Warranty" and contain the
values for the minimum and maximum price as well as the warranty time.
Attention!
Warranty items have to be assigned to the same main
department as the sales item for which the warranty is to be granted.
Update program
Company-> Warranty Nature and Warranty Reason:
- In the update program Company -> Warranty Nature and Warranty
Reason you have to record the texts for the warranty claim that the
operator has to select from the dialog during processing at the terminal.
For the items "34567
Wristwatch Men" and "45678
Wristwatch Women", a warranty item is to be offered for
selection automatically.
The items "4712
Warranty 3 Years" and "4713
Warranty 2 Years" are stored in the system as warranty items.
|
Item No.
|
Description
|
Department
|
Price
|
Min. Price
|
Max. Price
|
Warranty Period
|
|
34567
|
Wristwatch
Men
|
Misc.
|
110,00
|
|
|
|
|
45678
|
Wristwatch
Women
|
Misc.
|
150,00
|
|
|
|
|
4712
|
Warranty
3 Years
|
Misc.
|
30,00
|
150,00
|
500,00
|
3
|
|
4713
|
Warranty
2 Years
|
Misc.
|
20,00
|
110,00
|
200,00
|
2
|
In the update program Branch
– Details, the entry in the field "Warranty Limit" = 100.00
defines generally that only items exceeding a sales price of 100,00 EUR will be considered for a warranty sale.
- At the terminal, the item
"34567 Wristwatch Men" is sold:
The
item "4713 Warranty 2 Years" is offered for selection as the
warranty item.
For the item 34567, only the warranty item 4713 is offered for selection
because the price for this item (110,00 EUR) is
below the minimum price of the warranty item 4712.
- At the terminal, the item
"45678 Wristwatch Women" is sold:
The
items "4713 Warranty 2 Years" and "4712 Warranty 3
Years" are offered for selection as warranty items.
For the item 45678, the warranty items 4712 and 4713 are offered for
selection because the price for this item (150,00
EUR) exceeds the minimum price for the warranty item 4712 and meets the
minimum price for the warranty item 4713.
- After the selection of a warranty item, a form
with the customer data has to be filled in at the terminal to save the
data in the system to be able to call it up in cases of warranty claims.
Note:
A warranty sale is always a customer transaction. Please make
sure that the number range for the customers with warranty sales has been
defined in the update program Branch - Details in the fields Lower Customer Number and Upper CustNo. Limit. With a
confirmed warranty sale, the system automatically generates a customer
number beginning with the lower customer number entered here.
- Prior to input of the number for the transaction
type, the appropriate customer has to be selected via the <CUSTOMER> key.
- In cases of warranty claims, the warranty receipt
can be opened again at the terminal for further processing by use of the
keyboard event "fWARRCLAIM;nnn" (nnn = transaction type number of
the category Warranty Claim).
- During the handling of a warranty nature, the
operator has to select the description texts for the warranty nature and
warranty reason in the current dialog. The corresponding texts are
maintained in the update programs Branch -> Warranty
Nature and Warranty Reason.
MICROS Retail Deutschland GmbH
Salzufer 8
D-10587 Berlin
Germany