The program description deals with the following:
The data for customer surveys can be updated, i.e. created, changed or deleted, with this program. Data which has already been stored can also be displayed.
NOTE:
The customer data recorded can be exported in XML format with report Survey
result (Application -> Organisation -> Survey) so that this data can
be forwarded to a superior system for analysis. The path for the export file
(Survey_JJJJMMDDHHMMSS.xml) is defined in program Branch
-> Branch path with environment variable
"SURVEYEXPORT".
All options available for update of the basic data have been described below.
As with nearly all programs the following also applies here:
Entry range permitted: numeric, 1 - 9999
Enter the no. of the company to which the survey is to be linked. If this no. is not known the data record can be selected via the Search function.
Entry range permitted: numeric, 100001- 299999
Confirm this field with the Return key when a new customer survey has been created. "New" appears in the field. The system will assign the lowest free no. during the subsequent storage operation. An attempt to enter a new number will be rejected with an error message.
Call up the data record with a no. entry in the key fields to make any changes or to delete the data.
Note:
Automatic number assignment for a new survey differs in the first digit:
· 1 = customer survey drawn up in head office (central).
· 2 = customer survey drawn up in the branch (local).
Entry range permitted: numeric, 1 - 999
Enter the no. of the branch list which is to be linked to this customer survey. The branch list shows the links of the branches to allow the user to define which branches are to take part in the customer survey.
The branch list is updated in program Application -> Organisation -> Customer survey -> Branch list.
Field with firmly defined selection options
Select one of the options offered by clicking on this field and with a second click confirming the option required.
The system offers the following response types:
All responses must be confirmed with key <ST> or skipped with key <SKIP> / <C>.
Entry range permitted: numeric, 1 - 99
Enter the no. of the profit center type to which this customer survey is to be linked. Profit center types are updated in program Profit center type and are linked to a Profit center zugeordnet.
The customer surveys are therefore displayed on terminals with profit centers and linked profit center types.
Entry range permitted: DDMMYYYY (day, month, year)
Enter a date to define the date on which the customer survey is to start. Please note that this date can only be included if the option "Active" is activated.
Entry range permitted: DDMMYYYY (day, month, year)
Enter a time to define the time at which the customer survey is to start. Please note that this date can only be included if the option "Active" is activated.
Entry range permitted: alphanumeric, max. 40 chars.
Enter a question which is to appear at the terminal after the receipt has been finalised. Lines 1 to 4 can be used for the customer survey questions and are dependent on the response types for this customer survey.
Enter a question which is to appear at the terminal after the receipt has been finalised. Lines 1 to 4 can be used for the customer survey questions and are dependent on the response types for this customer survey.
Enter a question which is to appear at the terminal after the receipt has been finalised. Lines 1 to 4 can be used for the customer survey questions and are dependent on the response types for this customer survey. .
Enter a question which is to appear at the terminal after the receipt has been finalised. Lines 1 to 4 can be used for the customer survey questions and are dependent on the response types for this customer survey.
Button activated: Customer
survey drawn up in head office (central).
Button deactivated: Customer survey drawn up in branch (local).
Button activated: This
customer survey is active.
Button deactivated: This customer survey is not active
Note!
Changes to surveys are only permitted if this option has been deactivated.