Remote Maintenance of the MICROS Retail OSCAR POS system
It
is generally possible to access another computer via DTM. There are some Requirements, though, that have to be met
on both the side of the hotline computer and the customer’s computer. These
preconditions will be pointed out in the first step. In the second step, you
will be informed about how to establish a
Connection. Some Examples will
illustrate the process.
- MICROS Retail OSCAR POS installation
- The establishment of a connection must be started
from the task on which the graphical user interface is active, this would
normally be Task 2.
- You have to be signed on at this task as oscar.
- Make sure the screen solutions are equivalent.
This will allow you to work with actually all of the screen masks of the
other computer.
Requirements (Customer’s Computer)
- MICROS Retail OSCAR POS installation
- A DTM-/Hotline administration terminal must be
established. The set-up must take place at the customer’s location.
In
order to be able to establish a connection to and work with a remote
installation, you have to proceed as follows:
- Establish connection client -> database of a remote installation
- The access to a foreign / customer’s computer is
only available after establishing a connection to this computer. The
connection is to be established via the following command:
oscar client -S HOSTNAME -i INSTALLNO
![](Hotline-1.gif)
- Explanation:
HOSTNAME= Name or IP address of the
remote computer.
INSTALLNO = Number of the installation, in which the hotline computer has
been configured in the remote computer (System
-> Configuration -> Process Unit).
- The establishment of the connection will be
displayed with the screen message "Starting
online".
- As soon as the dispatch of the MICROS Retail OSCAR POS
application is displayed, you have accessed the remote computer.
Carry out the maintenance tasks.
- Finish the connection
- Finish the connection by clicking on the “End”
button in the dispatcher.
Examples:
- Working with a system unit that belongs to the
installation 112:
- oscar
client -S zentral -i 112
-> # connects to the database of the
computer "zentral" and the installation 112
- oscar
client -S bar -i 1121
-> # connects to the database of the
computer "bar" and the installation 1121
- oscar
client -S bistro -i 1122
-> # connects to the database of the computer
"bistro" and the installation 1122
- oscar
client -S cafe -i 1123
-> # connects to the database of the
computer "cafe" and the installation 1123
MICROS Retail Deutschland GmbH
Salzufer 8
D-10587 Berlin
Germany