Working with multiple queries

There are two modes on the Query Listing page that you can use to view and perform actions on queries:

• List view —Use to view the details of all the queries, or a filtered list of queries. (Default.)
• Action view —Use to perform one action on a specified set of queries, and apply the same reason for change to all the queries.

  Note: The Action View button that puts the Query Listing page into the Action mode is available only when you select Opened, Answered, or Candidate from the Query Status drop-down list.

  When you are in action view mode, you can perform the following actions:

  Query Status filter on Query Listings page	Available actions on selected queries
  Answered	Reissue the query. Close the query.
  Candidate	Place the query in the opened state Delete the query.
  Opened	Close the query.

Note: You can change the display mode by clicking the List View button when in the action view, and clicking the Action View button when in the list view.