View Pickup Ready Orders Screen
Purpose: Use this screen to confirm that one or more pickup or ship to store orders have been picked up by the customer. You can also cancel orders, reprint packing slips, send pickup reminder emails, or advance to the Pick Up Order Detail Screen screen to review the order, confirm pickup, reprint the packing slip, or cancel individual items. You can also advance to the View Unclaimed Pickup Ready Orders Screen, where you can work with pickup or ship to store orders that have not been picked up within a specified amount of time.
How to display this screen: Select Customer Order Pickup at the Home screen.
Note: This screen is available only if your store location supports pickup orders or ship to store orders.
Which orders listed? This screen lists only pickup or ship to store orders that include at least one line whose Next Action is Pick Up. Also, pickup orders are eligible for pickup only if they aren’t Under Review.
About this screen:
• Options
• Fields
Search for orders: See the search fields to the right. Pick Up an order: Click the Pick Up Order option in the Next Action column. The order is removed from the screen. Pick Up items on an order, or view detail: Click the Pick Items option in the Next Action column to advance to the Pick Up Order Detail Screen. Cancel an order: • one order: Select the order and click the Cancel option at the bottom of the screen • more than one order: Select each order or click Select All, and click the Cancel option at the bottom of the screen Reprint Pack Doc: Select each order to reprint the packing slip, or click Select All, and click the Reprint Pack Doc option at the bottom of the screen. Send a pickup reminder email to the customer (Resend Email): • one order: Select the order and click the Resend Email option at the bottom of the screen • more than one order: Select each order or click Select All, and click the Resend email option at the bottom of the screen Important: If your system administrator has configured Store Connect to hold email generation for a ship to store order until all in transit items on the order are received, you should not resend the email until confirming that you have received all items. Unclaimed orders: Click View Unclaimed Orders in the upper right to advance to the View Unclaimed Pickup Ready Orders Screen |
Searching: • Order Type (All Order Types defaults if your location fulfills both pickup and ship to store orders, however you can also select Pickup or Ship To Store. If the location can fulfill only pickup or ship to store orders, the specific order type defaults) Note: You can’t search based on company name. • Date (can include a “from” and “to” date) Results: • Customer • Date • Age (pickup orders only) • Ready for Pickup in days and hours (also indicates either Pickup or Ship To Store order) • Pick Up Action: • Pick Up Order: confirm that all eligible items on the order were picked up • Pick Up Items: advance to the Pick Up Order Detail Screen Top of screen: • User ID • Click View Unclaimed Pickup Orders in the upper right to advance to the View Unclaimed Pickup Ready Orders Screen Bottom of screen: |
Why is an order whose Next Action is Pick Up not listed at the View Pickup Ready Orders screen? |
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