Customer Service

• Establishing Customer Service Tables

• Setting Up Customer Support Tables

• Creating and Updating Customers

• Order Inquiry

• Performing Order Maintenance

• Order Status Reports and On-line Inquiries

• Managing Declined Authorizations

• Releasing Held Orders

• Managing Returns

• Issuing Refunds

• Working with Catalog Requests

• Managing Soldouts and Backorders

• Processing and Purging Subscriptions

• Memberships

• Email Repository

• Outbound Email API

• Customer Service Appendices