Default Return Reason Code for Inbound Returns (H63)

Purpose: Use this screen to identify the return reason code to use when processing returns initiated from an outside system, such as a third-party warehouse management system, if a valid return reason code is not passed to Oracle Retail Order Management System.

Number field: Enter a valid return reason code in this field to specify the return reason code to use for a return initiated from an outside system when a valid return reason code is not passed from the outside system and you have not created a return authorization for the merchandise. If a return authorization exists for the merchandise in Oracle Retail Order Management System, the system applies the Return reason from the return authorization when the return is received.

If you do not enter a return reason code in this field, and the system needs a return reason for a return initiated from an outside system, the first record in the Return Reason Code table, sorted numerically, applies.

Example:

• You have defined return reason codes 001, 002, 005, 888 and 999 in Oracle Retail Order Management System.

• A return from an outside system is uploaded to Oracle Retail Order Management System, and there is no return authorization for the return.

• The return from the outside system does not pass any of the defined reason codes.

• You have entered 005 in the Number field of this system control value.

Oracle Retail Order Management System assigns reason 005.

Example:

• You have defined return reason codes 001, 002, 005, 888 and 999 in Oracle Retail Order Management System.

• A return from an outside system is uploaded to Oracle Retail Order Management System, and there is no return authorization for the return.

• The return from the outside system does not pass any of the defined reason codes.

• This system control value is blank.

Oracle Retail Order Management System assigns reason 001.

For more information: See Establishing Return Reason Codes (WRTR).