Does the system track when a user logs in and out of Oracle Retail Order Management System?

The system does not track when a user logs in and out of Oracle Retail Order Management System.

Can I have more than one active Oracle Retail Order Management System session open at a time?

You can run more than one session at a time. See Running Multiple Sessions of Oracle Retail Order Management System for more information.

Where does the date in the calendar window come from?

The date shown in the calendar window is based on the local PC rather than the application server (system time).

How do you select a date from the calendar pop-up window?

When you open the window by clicking the calendar icon, as displayed below,

The current date is in bold; however, you need to select the date by clicking it. The current date is not selected automatically.

What are the sorting rules for alpha and numeric fields?

Unlike some other environments, such as the iSeries, Oracle Retail Order Management System displays alphabetical characters after numeric characters. For example, if you are working with SCF codes and enter a country of USA and an alphabetical SCF, the screen lists alphabetical SCFs starting with your entry, and then numeric SCFs after that.

How do I display the Oracle Retail Order Management System screens correctly on a laptop?

1. Go to the properties for the desktop.

2. Select the Settings tab.

3. Confirm that the Screen Resolution is set to at least 1152 by 864 or higher. If the resolution is higher, confirm that the aspect ratio is the same (for example, 1280 by 800).

4. Click the Advanced button.

5. Confirm that the DPI setting is Normal Size (96 DPI).

How do I restart Oracle Retail Order Management System?

See Restarting Oracle Retail Order Management System.

How can I prevent screen display problems?

Oracle Retail Order Management System 3.0 and higher has been tested to display correctly in Internet Explorer 8.0. Also, on release 3.0 or higher of Oracle Retail Order Management System, you need to have Compatibility View turned off to prevent display issues. See Configuring Internet Explorer 8.0® or Higher (Remove Compatibility View) for more information.

Why is the screen sometimes blank when I return to it after an interval, and how do I correct it?

Certain screens “time out” after a period of inactivity. If you return to Oracle Retail Order Management System and, after you click an option, the body of the screen goes blank, but the icons are still displayed in the upper right area, you can:

• click the My Jobs icon ()

• select Exit at the Job Management Screen

You should be able to return to standard operations.

This timeout issue occurs only with certain screens, including:

• the screens in Streamlined Order Inquiry (DORI)

• the Display Order Broker Details Screen

• the Brokered Backorder Summary Screen

Note: Since only certain screens are subject to the time out, it sometimes occurs that you return to your Oracle Retail Order Management System session after a period of inactivity and are able to work for awhile until you advance to one of the affected screens, and then you see a timeout message. In this situation, you need to close your browser window and start a new session.

What is the default timeout interval, and how do I change it?

The default timeout interval that affects certain screens, as described above, is 30 minutes.

To change the timeout interval:

• Open the web.xml file, typically located on the application server at /usr/local/tomcat01/conf where /usr/local/tomcat01 is the installed location of Oracle Retail Order Management System

• Search for the session-timeout setting

• Enter the timeout interval in minutes

The change takes effect the next time you restart Oracle Retail Order Management System.

Are there keyboard shortcuts available?

When you use Internet Explorer, many Oracle Retail Order Management System screens provide keyboard shortcuts that you can use to select screen functions, such as pressing the F5 function key to refresh the content displayed on a screen.

Common shortcuts: Some common shortcuts that are available in Oracle Retail Order Management System, provided you use Internet Explorer:

• F3 = Exit

• F4 = Prompt for valid values

• F5 = Refresh the screen content

• F6 = Create a new record

• F9 = Accept entries or Submit a process

• F11 = Reject

• F12 = Return to the previous screen

• F13 (shift + F1) = Exit the menu option

• F21 (shift + F9) = Generate a listing

• F24 (shift + F12) = Select a different company

Note: Not all shortcuts are supported on all screens.

Additional shortcuts: Some screens support additional shortcuts. For example, the order header screen in order entry provides various shortcuts, such as pressing F14 to enter a one-time shipping address.

Displaying the shortcut: Some screens support displaying a tooltip with the function key by positioning the cursor over the function name.

Note: Shortcuts are not available on the system management screens (Document Management Screen, Job Management Screen, Forms Management Screen, or the Advanced Commands screen).