Printing the Tax Exception Report (PTER)

Purpose: The Tax Exception report lists shipments and returns that used Order Management System’s standard tax calculation because the order’s tax information was not received from Vertex. The report provides visibility into tax amounts you have collected from customers, but which are not included in Vertex’s tax reporting.

Why might tax exceptions occur? Order Management System might need to use the standard tax calculation if communication fails for any reason between your system and Vertex. Also, when you bill or credit an order that ships to a city and postal code that is not on record in Vertex’s database, it cannot calculate tax for the order.

How are tax exceptions tracked? When Order Management System uses the standard tax calculation for a shipment, express bill, or return rather than using amounts supplied by Vertex, it tracks this information in the Tax Exception table. Order Management System writes records in this table only if both the Use Generic Tax XML Interface (J10) system control value and the Use Standard Tax Calc if Tax Interface Communication Fails (J13) system control value are selected. If the Use Standard Tax Calc if Tax Interface Communication Fails (J13) system control value is not selected, the system does not apply tax to the order when the tax interface fails, and does not write a tax exception record.

Note: The Tax Exception report includes only invoice transactions that occur for shipments, express bills, and returns. It does not indicate when communication failures occurred during order entry or pick slip preparation. Also, it does not include invoice transactions that were sent to Vertex as quotation requests if the Send Tax to Vertex as Quote Not Invoice (L11) system control value was selected, and does not include transactions for addresses that are not in the U.S. or Canada.

For more information: See Order Management System/Vertex Interface.

Tax Exception Report screen

How to display this screen: Enter PTER in the Fast path field at the top of any menu, or select Print Tax Exception Report from a menu.

Completing this screen: To generate the Tax Exception Report:

1. Enter the Start date and End date to include on the report. The Start date must be on or before the End date, and both dates must be on or before the current date.

2. Select Print Report to submit the TAX_EXCPT job and generate the report.