Purpose: You can perform the following actions on the Cancel Ship-To window.
• Process Order Ship-To Cancellation
For more information:
• Cancel Ship-To for an overview of the Cancel Ship-To window.
• Fields on Cancel Ship-To for a description of the fields on the Cancel Ship-To window.
1. Select a cancel reason from the Cancel Reason drop-down field.
2. Select the Submit Cancellation option.
3. The system validates that the ship-to order is eligible for cancellation.
• If the order has printed pick slips, a message displays indicating that the ship-to order cannot be canceled until the pick slips are voided. In this situation, you must close the Cancel Ship-To window and void the pick slips in Order Management System.
• If the order is a quote, a message displays indicating that quotes are not eligible for cancellation. In this situation, you must close the Cancel Ship-To window.
4. If the ship-to order is eligible for cancel, the system returns you to the Order Summary page, unlocks the order, and displays a message indicating the ship-to order has been canceled.
Note: The system performs an order ship-to cancellation synchronously, regardless of the setting of the Submit O/M Cancel Asynchronously (M36) system control value.
For more information: See:
• Cancellation Updates for more information on the updates the occur when you cancel an order.
• Canceling Brokered Orders for more information on canceling a brokered order.
• Reopening a Canceled Order for more information on reopening a canceled order.