Overview: Use the Customer Messages page to review, add, and update messages for each ship-to customer on the order. You can work with the following messages:
• Gift messages
• Pick slip messages
• Quote form messages
• Refund check messages
How to display: Select the Customer Messages option on the Order Summary, Order Activity, Order Messages, Returns/Refunds, or Invoices page.
Note: You can add and edit customer messages, regardless of whether the order is locked.
For more information:
• Customer Messages Options for step-by-step instructions on the actions you can perform on the Customer Messages page.
• Fields on Customer Messages for a description of the fields on the Customer Messages page.