Purpose: You can perform the following actions on the Customer Purchase History page.
• Search for an Order or Customer
• Return to the Customer Search Results
• Call the Customer’s Phone Number
• Review the Customer’s Orders
• Review Additional Most Frequent Purchases Information
• Filter Purchase History Records
• Review Additional Purchased Item Information
• Review an Item’s Personalization Details
• Review Item Information on the E-Commerce Web Site
For more information:
• Customer Purchase History for an overview of the Customer Purchase History page.
• Fields on Customer Purchase History for a description of the fields on the Customer Purchase History page.
Select the New Search option to advance to the Search for Orders page.
Select the Customer Results tab to display the Customer Search Results page containing the results of your last customer search.
Note: This option displays only if you advanced to the Customer Purchase History page from the Customer Search Results page.
Select the Phone Number link to advance to the default application used to initiate phone calls. If a default application is not defined, a window displays where you can select the application to use to call the customer’s phone number.
Note: This option is available only if hyperlink configuration is selected for the Phone field in the Work with Contact Center (WWCC) menu option. In addition, the Phone field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
Select the Email Address link to advance to the default application used for email. If a default application is not defined, a window displays where you can select the application to use to email the customer.
Note: This option is available only if hyperlink configuration is selected for the Email field in the Work with Contact Center (WWCC) menu option.
Select the Edit Customer option to advance to the Edit Customer (Sold-To) Information window for the customer.
Note: This option is available only if you have authority to the Enter/Maintain Orders (OEOM) menu option. You can define menu option authority for a user ID in the Work with Users (WUSR) menu option and for a user class in the Work with User Classes (WUCL) menu option.
Select the Order List option to advance to the Customer Order List page for the customer.
Note: Any sorting or filtering you may have performed on your previous view of the Customer Order List page will be lost.
In the Most Frequent Purchases Panel, select the arrow next to an item to display additional information; see Additional Most Frequent Purchases Information for a description of the fields that display.
You can refine the purchase history records that display in the Purchase History table by entering information in one or more of the following fields. Note: The system performs the refinement only on the records that display on this page; the refinement is not performed against any additional records that may exist in the database.
• Ordered Date: Enter a full or partial order date to display items whose ordered date starts with your entry.
Note: You must enter the date in the date format defined for your user ID. For example, if the date format for your user ID is set to YY/MM/DD and you enter 12/12/12, the system recognizes this date as 2012, December 12 and searches for orders that were created on that date.
• Item ID: Enter a full or partial item ID to display items whose item ID starts with your entry.
• Item Description: Enter a full or partial item description to display items whose item description contains your entry.
• Unit Price: Enter a full or partial unit price, including the decimal and thousand separators, to display items whose price starts with your entry.
• Order Number: Enter a full or partial order number to display orders whose order number starts with your entry.
• Purchase Status: Enter a full or partial purchase status to display items whose status starts with your entry.
In the Purchase History Table, select an Order Number link to advance to the Order Summary page for the order.
Note: A link is not available if the order’s status is Error or Suspended.
In the Purchase History Table, select the arrow next to a purchase history line to display additional information; see Additional Purchased Item Information Fields for a description of the fields that display.
Select the Personalization (Special Handling) link for an item to advance to the Personalization Information window.
Note: The Personalization link displays only if personalization has been defined for the item. In addition, the Personalization field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
Select the Item Availability option for an item.
• If the Use Merchandise Locator (I38) system control value is unselected, or if the Use Merchandise Locator (I38) system control value is selected but the item is not eligible for merchandise locator, you advance to the Item Availability window.
• If the Use Merchandise Locator (I38) system control value is selected and the item is eligible for merchandise locator, you advance to the Item Availability (Merchandise Locator) window.
Note:
• For set items, the Item Availability option is available for the set component item and not the set master item.
• The Item Availability option is available only for order lines whose status is Open, Held, Soldout, or Express Bill.
Select the Item Information option for an item on the order, or click on the item image, to open a new browser window displaying the item details page on the client e-commerce website.
Note:
• If the item contains SKUs, the system advances you to the URL defined at the SKU level; if a URL is not defined at the SKU level, the system advances you to the URL defined at the item level.
• The Item Information option is available only if a valid URL is defined for the item on the Item Image/Info Link screen in the Work with Items/SKUs (MITM) menu option.