Purpose: You can perform the following actions on the Held Order Information window.
• Release the Order from All Holds
• Release the Order from an Individual Hold
For more information:
• Held Order Information for an overview of the Held Order Information window.
• Fields on Held Order Information for a description of the fields on the Held Order Information window.
1. Select the Release All Order Holds option. The Release All Order Holds option is available only if:
• You have authority to the Order Hold Reason Release Authority (A77) secured feature, and
• You have authority to release each individual hold assigned to the order, and
• The order does not contain more than one ship-to recipient, and
• The order is not locked by another user, the system, or a different session.
See Authority to Release Order Hold Reasons.
2. The system verifies that the order is eligible for release. An error message displays if you do not have authority to release the order from all holds.
3. If the release is successful, the system:
• Locks the order.
• Releases the order from all order holds (system hold, ship-to hold, payment hold, and user hold).
• Places the credit card payment on CW Waiting for Credit Card Authorization hold if you release the credit card payment from hold, the payment has an authorization service code defined, and the credit card requires authorization. If the only hold on the order is CW, the order does not actually go on hold. Instead, the order continues its normal routing process. The order displays CW as the pay type status, but the order is open. The system authorizes the shipment amount during Pick Slip Generation. If the service bureau declines the order at this point, then the order may go on hold, depending on the reason for the decline.
• Clears the holds that display on the Held Order Information window.
• Displays a confirmation message indicating the order has been released from all order holds.
• Evaluates the order to determine if it should be placed on a different hold.
• Creates an order transaction history message indicating the order was released from hold.
• Determines whether the order is eligible for pick slip preparation.
Note: When you release an order from all holds, any orders lines that are in a Held status will remain in a held status.
1. Select the Release Hold option for a specific hold assigned to the order to release it from the hold. The Release Hold option is available only if:
• You have authority to the Order Hold Reason Release Authority (A77) secured feature, and
• You have authority to release the specified hold, and
• The order does not contain more than one ship-to recipient, and
• The order is not locked by another user, the system, or a different session.
See Authority to Release Order Hold Reasons.
2. If the release is successful, the system:
• Locks the order.
• Releases the order from the specified system hold.
• Clears the hold from the Held Order Information window.
• Displays a confirmation message indicating the order has been released from the hold.
• Evaluates the order to determine if it should be placed on a different hold.
• Creates an order transaction history message indicating the order was released from hold.