Purpose: Use the Sign In page to sign in to Contact Center.
How to display: Enter the Contact Center URL in a browser window.
In this topic:
• Determining the Decimal and Thousand Separator Format
• Signing Out of the Application
For more information:
• Sign In Options for step-by-step instructions on the actions you can perform on the Sign In page.
• Fields on Sign In for a description of the fields on the Sign In page.
• See the Administration Guide for step-by-step instructions on how to set up users, password requirements, and additional user setup requirements.
If the user ID and password are valid, the system authenticates the user, authorizing the user to access the application, and logs the user into Contact Center.
• If a default company is defined for your user ID or the user class assigned to your user ID, the system advances you to the Search for Orders page. The description of the user’s default company and the user’s name as defined in the Work with Users (WUSR) menu option, displays at the top of the page.
• If a default company is not defined for your user ID or the user class assigned to your user ID, the system advances you to the Select Company window where you can select a company. Once you select a company at this window, the system advances you to the Search for Orders page. The description of the company you selected displays at the top of the page.
The system looks at the Date Format defined for the user in the Users table and the Date Format defined for the company in the Company table to determine the date format to display in certain areas of the application. See Regional Settings in the Order Management System help for more information.
The system looks at the DECIMAL_SEPARATOR property to determine the character format used to indicate the decimal place in a number.
The system looks at the THOUSAND_SEPARATOR property to determine the character format used to separate groups of thousands.
The system displays a Notification window when you sign in if one or more open or in process tasks exist that are assigned to you or one or more of your task groups. You can review, work with, and resolve tasks assigned to you or your task groups using the Work with Tickler Users/User Groups (WTIC) menu option. Select OK at this window to advance to the Search for Orders page.
When you first sign in, if your password will expire within 15 days, the system displays a message indicating the number of days remaining until your password will expire. You will need to change your current password to a new password before the expiration date.
See the Administration Guide for more information on password authentication.
Select Sign Out from the User ID drop down box in the header of a page in the application. The system advances you to the Signed Out page.
Note: If you select to sign out and you have one or more orders locked in the current session, the system displays a warning window. To avoid errors, unlock all orders before signing out.
Purpose: The system prevents you from signing into Contact Center if your user ID and/or password is invalid.
Your user ID and/or password can be invalid if:
• Your user ID does not have ALLOW or DISPLAY authority to the Order Inquiry/Maintenance (OIOM) or Streamlined Order Inquiry (DORI) menu option.
• Your user ID does not exist. Log in to Order Management System using another user ID and advance to the Work with User Records (WUSR) menu option to verify that the user ID exists. If the user ID does not exist, you will need to create the user ID.
• The password is invalid for your user ID. Log in to Order Management System using another user ID and advance to the Work with User Records (WUSR) menu option to reset the user’s password.
• The password has expired. In this situation, log in to Order Management System to display the Password Expired page where you can provide a new password.
• A default company is not defined for your user ID at the user or user class level and you do not have authority to any company. Log in to Order Management System using another user ID and advance to the Work with Users (WUSR) menu option to assign a default company code at the user level, or advance to the Work with User Classes (WUCL) menu option to assign a default company code at the user class level.
• The connection to the database is temporarily lost. You can confirm the problem by checking the Order Management System CWDirect log. To correct this situation, restart Contact Center.
• The user ID is disabled. The Status of a user ID is stored in the Users table and indicates whether a user is enabled or disabled. Log in to Order Management System using another user ID and advance to the Work with User Records (WUSR) menu option to re-enable the user. Note: After you re-enable a user ID, the user ID remains disabled until the Lockout Duration specified in the User Lockout options in WebLogic has passed. See Protecting User Accounts in the Configuring Security for a WebLogic Domain of the Oracle WebLogic Server documentation for more information:
http://docs.oracle.com/cd/E24329_01/web.1211/e24422/domain.htm#SECMG402