Purpose: The following information displays on the Search for Orders page.
• Search by Order Information Panel
• Search by Customer Information Panel
For more information:
• Search for Orders for an overview of the Search for Orders page.
• Search for Orders Options for step-by-step instructions on the actions you can perform on the Search for Orders page.
New Search displays in the page tab that contains the Search for Orders page.
The Contact Center Order Search Field Sequence screen in the Work with Contact Center (WWCC) menu option controls the order in which the fields in the Search by Order Information panel display. In addition, this screen also controls which fields initially display in the Search by Order Information panel before you need to select the + Additional Search Fields link to display the remaining fields in the panel.
• Invoice Number
• Last 4 Digits of Payment Card
• User ID
• User Name (unlabeled field below the User ID field)
• Sales Representative Number: The Sales Representative Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Sales Representative Name (unlabeled field below the Sales Representative Number field)
The Contact Center Order Search Field Sequence screen in the Work with Contact Center (WWCC) menu option in Order Management System controls the order in which the fields in the Search by Customer Information panel of the Search for Orders page display. In addition, this screen also controls which fields initially display in the Search by Customer Information Fields panel before you need to select the + Additional Search Fields link to display the remaining fields in the panel.