Contact Center Overview
Sign In
Select Company
Preferences
About the Application
Signed Out
Search for Orders
Order Search Results
Customer Search Results
Customer Order List
Customer Purchase History
Edit Customer (Sold-To) Information
Order Summary
Edit Order Information
Held Order Information
Cancel Ship-To
Edit Order Ship-To Address
Edit Ship-To Information
Additional Charges
Add/Edit Additional Charge
Add Order Line
Item Search Results
Item SKU Information
Add Personalization
Edit Order Line
Cancel Order Line
Discount Order Line
Item Availability
Item Availability (Merchandise Locator)
Edit Item Availability Search Criteria
Order Line Activity
Order Line Details
Personalization Information
Edit Personalization Information
Carton Details
Drop Ship Details
Broker Details
Payment Method Details
Add Payment
Edit Payment
Check Gift Card Balance
Authorization Response
    Online Authorization Processing
       When is Online Authorization Performed?
       Determining if the Payment is Eligible for Online Authorization
       What Card Amount is Sent for Authorization?
       Receiving an Authorization Response
       What Happens When a Card is Approved?
       What Happens When a Card is Declined?
       When Communication Failures Occur
          Grace Period
       What Happens When an Undefined Response is Returned?
    Authorization Response Options
    Fields on Authorization Response
Order Activity
Order Messages
Customer Messages
Returns/Refunds
Invoices
Invoice Detail
Glossary