Contact Center Overview
Sign In
Select Company
Preferences
About the Application
Signed Out
Search for Orders
Order Search Results
Customer Search Results
Customer Order List
Customer Purchase History
    Customer Purchase History Options
       Search for an Order or Customer
       Return to the Customer Search Results
       Call the Customer’s Phone Number
       Email the Customer
       Update Customer Information
       Review the Customer’s Orders
       Review Additional Most Frequent Purchases Information
       Filter Purchase History Records
       Review Order Details
       Review Additional Purchased Item Information
       Review an Item’s Personalization Details
       Check Inventory for an Item
       Review Item Information on the E-Commerce Web Site
    Fields on Customer Purchase History
Edit Customer (Sold-To) Information
Order Summary
Edit Order Information
Held Order Information
Cancel Ship-To
Edit Order Ship-To Address
Edit Ship-To Information
Additional Charges
Add/Edit Additional Charge
Add Order Line
Item Search Results
Item SKU Information
Add Personalization
Edit Order Line
Cancel Order Line
Discount Order Line
Item Availability
Item Availability (Merchandise Locator)
Edit Item Availability Search Criteria
Order Line Activity
Order Line Details
Personalization Information
Edit Personalization Information
Carton Details
Drop Ship Details
Broker Details
Payment Method Details
Add Payment
Edit Payment
Check Gift Card Balance
Authorization Response
Order Activity
Order Messages
Customer Messages
Returns/Refunds
Invoices
Invoice Detail
Glossary