Contact Center Overview
Sign In
Select Company
Preferences
About the Application
Signed Out
Search for Orders
Order Search Results
Customer Search Results
Customer Order List
Customer Purchase History
Edit Customer (Sold-To) Information
Order Summary
    Maintaining an Order
    Order Summary Options
       Update Sold-To Customer Information
       Call the Sold-To Customer’s Phone Number
       Email the Sold-To Customer using the Customer’s Primary Email Address
       Update Order Information
       Email the Sold-To Customer using the Order Email Address
       Review Held Order Status Information
       Cancel a Ship-To Order
       Generate a Contact Us Email for the Order
       Update the Order Ship-To Address
       Call the Ship-To Customer’s Phone Number
       Email the Ship-To Customer
       Update Ship-To Information
       Work with Additional Charges for a Ship-To Order
       Add an Order Line
       Discount a Shipped, Unreturned Order Line
       Personalize the Item on an Order Line
       Edit an Order Line
       Cancel an Order Line
       Sell Out an Order Line
       Review an Item’s Personalization Details
       Review Drop Ship Information
       Review Brokered Information
       Review the Invoice Associated with a Shipped or Returned Order Line
          Recently Viewed Invoices
       Review Tracking Information for a Shipment
       View Carton Details
       Check Inventory for an Item
       Review Item Information on the E-Commerce Web Site
       Review Order Line Activity
       Review an Order Line
       Add a Payment to the Order
       Perform Balance Inquiry Against a Gift Card Payment
       Review Payment Method Details
       Update a Payment on the Order
       Authorize a Card Payment on the Order
       Deactivate a Payment on the Order
       Remove a Payment from the Order
       Add an Order Message
       Perform a New Search
       Review Order Activity
       Review and Enter Order Messages
       Review and Enter Customer Messages
       Review Refunds and Returns for the Order
       Review Invoices for the Order
       Review Recently Viewed Invoice Details
       Review Recently Viewed Order Line Details
       Unlock the Order
    Fields on Order Summary
Edit Order Information
Held Order Information
Cancel Ship-To
Edit Order Ship-To Address
Edit Ship-To Information
Additional Charges
Add/Edit Additional Charge
Add Order Line
Item Search Results
Item SKU Information
Add Personalization
Edit Order Line
Cancel Order Line
Discount Order Line
Item Availability
Item Availability (Merchandise Locator)
Edit Item Availability Search Criteria
Order Line Activity
Order Line Details
Personalization Information
Edit Personalization Information
Carton Details
Drop Ship Details
Broker Details
Payment Method Details
Add Payment
Edit Payment
Check Gift Card Balance
Authorization Response
Order Activity
Order Messages
Customer Messages
Returns/Refunds
Invoices
Invoice Detail
Glossary