Contact Center Overview
    Synchronizing Data between Order Management System and Contact Center
    General Features
       Header Components
       Page Title
       Scroll to Top
       Pagination (Page Navigation)
       Language
       Date Format
       Decimal and Thousand Separator Format
          Supported Formats
    Filtering Table Data
    Contact Center Configuration
Sign In
Select Company
Preferences
About the Application
Signed Out
Search for Orders
Order Search Results
Customer Search Results
Customer Order List
Customer Purchase History
Edit Customer (Sold-To) Information
Order Summary
Edit Order Information
Held Order Information
Cancel Ship-To
Edit Order Ship-To Address
Edit Ship-To Information
Additional Charges
Add/Edit Additional Charge
Add Order Line
Item Search Results
Item SKU Information
Add Personalization
Edit Order Line
Cancel Order Line
Discount Order Line
Item Availability
Item Availability (Merchandise Locator)
Edit Item Availability Search Criteria
Order Line Activity
Order Line Details
Personalization Information
Edit Personalization Information
Carton Details
Drop Ship Details
Broker Details
Payment Method Details
Add Payment
Edit Payment
Check Gift Card Balance
Authorization Response
Order Activity
Order Messages
Customer Messages
Returns/Refunds
Invoices
Invoice Detail
Glossary