Use the login screen to sign in to the Order Management System application.

If Oracle Identity Cloud Service (IDCS) is enabled, you must provide a valid user ID and password set up in IDCS and select Sign In. The user must also be configured within Order Management System.

Otherwise, if IDCS is not enabled, you use the Order Management System login screen, where you must provide a valid Order Management System user ID and password and select Sign In.

Successful Login

If the user ID and password are valid, either IDCS or Order Management System authenticates the user ID and password. In either case, if the user is configured in Order Management System, the system logs the user in.

Determining the user’s language and date format: The system looks at the Locale and Date Format defined for the user in the Users table to determine the language and date format to display in certain areas of the application.

See:

• Regional Settings for an overview.

• Where are Date Formats Applied? for more information on which date format the system uses in different areas of the application.

• Where are Number Format Applied? for more information on the decimal and thousand separators the system uses in different areas of the application.

Password expiration error: When you first login and you are using Order Management System for password authentication if the user’s password will expire within 15 days, the system displays the error message Your password will expire in X days, where X is the number of days remaining. You will need to change the user’s current password to a new password.

Unsuccessful Login

If the login screen indicates that your user ID and password are invalid: This situation can occur if:

• the Order Management System user ID does not exist. Log in to Order Management System using another user ID and advance to Working with User Records (WUSR) to verify the user ID exists.

• an invalid password was entered.

- If you use Order Management System for password authentication, log in to Order Management System using another user ID and advance to Work with User Records (WUSR) to reset the user’s password.

- If you use IDCS for password authentication, select the Can’t sign in? link to request a password reset from IDCS. You must provide your IDCS user ID to submit a password reset request to IDCS. IDCS will send an email with a link to reset your password.

• the user’s password has expired, if you use Order Management System for password authentication. In this situation, the system displays a Password Expired screen where you can provide a new password.

• the connection to the database server is temporarily lost. You can confirm the problem by checking the CWDirect log. To correct the situation, restart Order Management System.

• you use IDCS for password authentication and:

- the password for the user account in IDCS is expired, or

- the user profile in IDCS is deactivated, or

- the connection to IDCS is temporarily lost.

• the user ID is disabled in Order Management System. The Status of a user ID is stored in the Users table and indicates whether a user ID is *ENABLED or *DISABLED. Log in to Order Management System using another user ID and advance to Working with User Records (WUSR) to re-enable the user.

Note: After you re-enable a user ID, the user ID remains disabled until the Lockout Duration specified in the User Lockout options in WebLogic has passed. See Protecting User Accounts in the Configuring Security for a WebLogic Domain section of the Oracle WebLogic Server documentation for more information:

http://docs.oracle.com/cd/E24329_01/web.1211/e24422/domain.htm#SECMG402

See the Administration guide for step-by-step instructions on how to set up users, password requirements, and for additional setup requirements.