Credit Card Credit Acknowledgment

Purpose: You would print a credit card credit acknowledgment to notify the customer that a credit has been applied to the credit card. The system might generate an email notification instead of a printed acknowledgement, depending on customer preference and your company setup; see When Does the System Generate an Email Notification?

How to print: Complete the Process Refunds Screen (MREF) with the Generate credit card credits field selected.

For more information: See the sample report in PDF format.

Contents:

• order number and ship-to number: the order number and ship-to number associated with the credit card credit.

• refund date: the date the refund was generated.

• item number: the item on the order that was returned or exchanged, resulting in the credit card credit.

• item description: the description of the item.

• item refund amount: the amount refunded for the item. If you Use Alternate Currency Pricing (H89) and a conversion rate is defined in the Order Header Extended table, the system multiplies the local refund amount by the conversion rate and displays the refund amount in the alternate (foreign) currency. If a conversion rate is not defined in the Order Header Extended table, the credit card refund amount is in the local currency.

• total refund amount: the total amount refunded for the credit card on the order, across all items. If you Use Alternate Currency Pricing (H89) and a conversion rate is defined in the Order Header Extended table, the system multiplies the local refund amount by the conversion rate and displays the refund amount in the alternate (foreign) currency. If a conversion rate is not defined in the Order Header Extended table, the credit card refund amount is in the local currency. The tax amount included in the refund amount is based on the tax rate that was effective when the item was shipped.

• sold to name and address: the name and address of the sold to customer on the order.

• ship to name and address: the name and address of the sold to customer or the name and address of the person receiving the order.

The system prints a "dummy" credit card credit acknowledgment before the first actual acknowledgment to help you align credit card credit forms in the printer; the dummy (or "lead" form) is highlighted in the sample.