This chapter describes the Oracle Communications Order and Service Management (OSM) system requirements. It also describes information you need during the installation procedure.
Table 2-1 describes the software required to support the OSM components. Use the My Oracle Support Certifications tab to access the latest software platform support information. See knowledge article 1491004.1 and knowledge article 2170105.1 Recommended Patches for OSM Software Components on the Oracle support website for additional information:
https://support.oracle.com
Note:
For all operating systems, check the Oracle Database documentation for any additional operating system patches required to support the database.Table 2-1 OSM Required Software
| Component | Product | Version | Notes |
|---|---|---|---|
|
Server Operating System |
Oracle Linux (64-bit) |
Linux 5 update 8 or higher (such as Linux 5.8, 5.9, or 5.10) Linux 6 update 2 or higher (such as Linux 6.2, 6.3, or 6.4) |
Unbreakable Enterprise Kernel R2 (2.6.39) required. Oracle recommends the latest available update, because later updates may provide modest performance gains. |
|
Server Operating System |
Red Hat Enterprise Linux (64-bit) |
5.8 and 6.2 |
Also supported on minor releases higher than 5.8 and 6.2. |
|
Server Operating System |
Oracle Solaris |
10 and 11 |
Supported on Sparc platforms only. |
|
Server Operating System |
IBM AIX |
6.1 (TL6 SP2) |
NA |
|
Server Operating System |
HP-UX Itanium |
11.31 |
NA |
|
Server Operating System |
Windows 7 (64-bit) |
SP1 |
For development, demonstration, and test environments. Not for production use. |
|
Client Operating System |
Windows 7 (64-bit) |
SP1 |
For Windows-only components. |
|
OSM web client Browser |
Internet Explorer |
11 |
NA |
|
Account Manager, Customer Asset Manager, and Order Lifecycle Manager Browser |
Google Chrome |
45.0.2454 |
NA |
|
Account Manager, Customer Asset Manager, and Order Lifecycle Manager Browser |
Mozilla Firefox |
ESR 38 |
N/A |
|
Account Manager, Customer Asset Manager, and Order Lifecycle Manager Browser |
Apple Safari |
6.1.6 |
N/A |
|
Database Server |
Oracle Grid Infrastructure |
12c (12.1.0.2) |
NA |
|
Database Server |
Oracle Database |
12c (12.1.0.2) |
Install the latest patch for your Oracle Database version. |
|
Java Standard Edition: 64-bit JDK for the application server |
For Linux, Solaris, or Windows |
1.7.0 with the latest Critical Patch Update |
Do not use any Java version that might be included with the Oracle Fusion Middleware Infrastructure. Oracle JRockit is not supported for OSM. |
|
Java: 64-bit JDK (Java SE) for the application server |
For AIX |
7 (Release 1 or greater) |
7 SR6 corresponds to the 1.7.0_45 Oracle Java fix. Do not use any Java version that might be included with the Application Server. |
|
Java: 64-bit JDK (Java SE) for the application server |
For HP UX |
1.7 or greater |
Do not use any Java version that might be included with the Application Server. |
|
Application Server |
Oracle Fusion Middleware Infrastructure |
12c (12.1.3) |
Fusion Middleware Infrastructure is included in the OSM software media pack. It includes Oracle WebLogic Server, Oracle Coherence, and Oracle Application Development Framework (ADF). |
|
Third-Party Components |
JBoss Cache |
1.4.1 SP13 |
Download from the SourceForge website:
|
|
Third-Party Components |
GraphViz |
2.8 |
Optional, to support the modeldoc tool. Download from the Graphviz website:
|
|
Build Tool |
Ant |
1.9.2 or greater. |
Ant is required for using various tools in the OSM SDK including OSM's cartridge management tools. To ensure tools function correctly, all copies of Ant in use must have the same version number. |
OSM is supported on all Oracle Critical Patch Updates. You should install all Critical Patch Updates as soon as possible. To download Critical Patch Updates, find out about security alerts, and enable email notifications about Critical Patch Updates. See the "Security" topic on the Oracle Technology Network website:
http://www.oracle.com/technetwork/topics/security/whatsnew/index.html
See OSM Cartridge Guide for Oracle Application Integration Architecture for information about compatibility between OSM software, OSM Order-to-Activate cartridges, and Oracle Application Integration Architecture (AIA) for Communications. The OSM Order-to-Activate cartridges are used with the Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management.
For more information about the Order to Cash business process see Oracle Communications Order to Cash Integration Pack Implementation Guide for Siebel CRM, Oracle Order and Service Management, and Oracle Billing and Revenue Management in the Oracle Application Integration Architecture documentation.
For Oracle Communications Design Studio plug-in installation information, see Design Studio Installation Guide.
See Design Studio Compatibility Matrix (included in the Design Studio media pack) for Design Studio for Order and Service Management compatibility information. The Design Studio Compatibility Matrix also provides information about OSM to Oracle Communications ASAP integration using the Design Studio Activation Task. The same information is also relevant to OSM to Oracle Communications IP Service Activator integration using the Design Studio Activation Task.
You must supply configuration-related information when you install OSM. Some of this information is determined during the installation. However, some information should already have been determined before the OSM installation is begun. Gather this information in advance.
Note:
You can obtain most of the required configuration information from your Oracle database administrator (DBA) and your system administrator.The information in Table 2-2 is needed to connect to an Oracle database instance.
Table 2-2 Oracle Database Connection Information
| Information Type | Description |
|---|---|
|
Database Instance Host |
The IP address or DNS name of the database instance on which the OSM schema will be installed. If you plan to use an Oracle RAC database, you need the Single Client Access Name (SCAN) for this field. |
|
Database Instance Port |
The port on which the database instance to which the OSM schema will be installed is listening. |
|
Database Instance SID |
The SID of the database instance on which the OSM schema will be installed. |
|
Database Service Name |
The name of the service used for OSM client connections. |
If the OSM database users have been created prior to the OSM installation, you need to gather the information in Table 2-3 before installing OSM. If they have not been created, you can determine the following information during the installation.
Table 2-3 Oracle Database Credential Information
| Information Type | Description |
|---|---|
|
Core Schema User name |
The OSM core schema username. |
|
Core Schema Password |
The OSM core schema username password. |
|
Rule Engine Schema User name |
The OSM rule engine schema username. |
|
Rule Engine Schema Password |
The OSM rule engine schema username password. |
|
Reporting Schema User name |
The OSM Reporting Interface schema username. |
|
Reporting Schema Password |
The OSM Reporting Interface schema username password. |
|
Database Admin User name |
The user name of the Oracle DBA. |
|
Database Admin Password |
The password of the Oracle DBA. |
Table 2-4 shows the information used to indicate the tablespaces being used for the installation.
Table 2-4 Oracle Database Tablespace Information
| Information Type | Description |
|---|---|
|
Default Tablespace |
The tablespace to use if your data will all be on the same permanent tablespace. |
|
Temporary Tablespace |
If your database instance has only one temporary tablespace, the installer will find its name automatically. If there is more than one temporary tablespace in the database instance, you need to know which one OSM is supposed to use. |
|
Model Data Tablespace |
The name of the tablespace to use for model data, if different from the default tablespace. |
|
Model Index Tablespace |
The name of the tablespace to use for the indexes for the model data, if different from the default tablespace. |
|
Order Data Tablespace |
The name of the tablespace to use for order data, if different from the default tablespace. |
|
Order Index Tablespace |
The name of the tablespace to use for the indexes for the order data, if different from the default tablespace. |
Table 2-5 shows the WebLogic Server information needed to connect to a WebLogic server.
Table 2-5 WebLogic Server Information
| Data | Description |
|---|---|
|
WebLogic Host Name |
The name or IP address of the computer where WebLogic Server is installed. |
|
WebLogic Port Number |
The port number of the WebLogic server. |
|
WebLogic SSL Port Number |
The SSL port number of the WebLogic server. |
|
WebLogic Admin User |
The user name of the WebLogic system administrator. |
|
WebLogic Admin Password |
The password of the WebLogic system administrator. |
Table 2-6 shows the information related to the OSM server installation. The following information is used to specify the SMTP mail server and the administrative e-mail addresses to deliver notifications via e-mail.