FAQ - Can I view or send an Accounts Receivable Statement for an account that has balances in multiple properties?

To view or send a statement for an account holder with accounts in multiple properties:

For multiple properties you must be logged in to a HUB that contains those properties.

1. In Minimized View: the other property accounts appear at the right; select a property tile from those accounts to switch to their statement to process.

In Maximized view: Use the search filter to choose the property(s) and account numbers to search, and then select the records from the results list to process.

2. In the Statement Options screen, select or enter the options to control the content, appearance, and number of copies of the statements.

Print Zero Balance: Print invoices that have a zero (0) balance.

Print Invoices: Print the invoices that are listed on this statement.

Include Previously Printed Statements: Also print invoices that have been printed on previous statements.

Balance Forward From: When using Invoice Date as your Order By field,The date that you specify in the Balance forward From field determines the total open balance for that point in time, and is listed as a single total rather than itemizing on the statement.

Last Posted From/To: Select a date range of transactions (invoices, payments, etc.) that you wish to cover in this statement.

Order By: The option to print statements by Invoice Date, Custom Reference (UDF), Arrival Date, Departure Date, Guest Last Name, or Room number.

Promotional Text: Select to enter a text message to display on the final page of the statement - for example, "Thank you for prompt payment." or "This statement is for your information. No payment is due at this time. Thank you for choosing OPERA Resort in Naples Florida for your recent stay!".

3. Before processing you have the option to change the destination for the statements to Print, Email, Fax, or Preview.

(Here, they are all set on email). You can set them individually (Change Destination link on the record) and then select the Process button, or you can set them all for the same destination by choosing the Select Destination and Process button.

Tip: To save time, If you change the destination for the statement, its invoices also change to that destination.

4. The Processing Status screen displays the status of the Statement report. If there are multiple documents to process (such as invoices) those are also listed.

5. After the statement processing has completed, select Back to return to the Statement processing options screen, where you can regenerate using different options, or cancel to return to the Statements jump screen.


Accounts Receivable Statements (in minimized view) showing multiple property accounts. Select additional accounts from the right to switch the view to that account's available statement record.


Accounts Receivable Statements - Maximized View with multiple statements. Here in this search filter we chose multiple properties and multiple account numbers to obtain these result records. However, we only selected the first two statements to process.