FAQ - What is the difference between Deposit/Cancellation and Cancel Reservation?

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The Batch Deposit Actions menu allows you to select Deposit / Cancellation or Cancel Reservation. The two options provide similar capabilities but are different in the following ways:

Deposit / Cancellation lets you edit or delete Deposit Rules and Cancellation Penalities attached to the selected reservation
Cancel Reservation lets you cancel the selected reservation and manage the Deposit Rules and Cancellation Penalties attached to the cancelled reservation. For example, you could edit the Cancellation Penalties to reduce the severity of a late cancellation.

To display the Actions menu:

Select a reservation from your search results. The Actions link displays.
Select Actions to display a menu of options.
Select either Deposit / Cancellation or Cancel Reservation.

Cancelling Reservations

Complete the Cancellation Detail fields by selecting a reason for the cancellation and entering a description.

Batch Deposit - Cancel Reservation

Managing Deposit Rules

Batch Deposit - Deposit Rule Actions

Select Actions for the following options:

Options	Description
Create New Rule	Allows you to create a rule, percentage, deposit amount, due date, and comment.
Edit Selected Rule	Allows you to change the current rule, percentage, deposit amount, due date, and comment.
Remove Selected Rule	Removes the rule from the reservation.
Post Rule Deposit	Allows you to post a payment for the Deposit Rule amount. The amount is pre-entered, but can be edited.
Post Unallocated Deposit	Allows you to post a deposit payment that is not associated with a deposit rule. For example, in a group situation the hotel can collect a deposit payment for the entire group and post it against the group leader's reservation as an unallocated deposit. As additional group reservations are made, a hotel associate can take the unallocated deposit and transfer and apply it to those new reservations.

Managing Cancellation Penalties

Select Actions for the following options: create a new rule, edit the selected rule, or remove the selected rule.

Batch Deposit - Cancellation Penalties Actions

To create or edit a cancellation penalty, complete the following fields:

Fields	Description
Cancel Rule	If cancellation rules are configured for the property, select a rule from the list of values to automatically complete the applicable fields. You can make changes to these fields if you wish.
% Cancel	The percent of the total charge for the number of room nights specified in Room Nights that is to be charged as a cancellation penalty. The computed amount is automatically shown in Cancel Amount.
Room Nights	The number of room nights to be used to determine the cancellation penalty if % Cancel is selected.
% Due	The remaining percentage of the cancellation charge that is due. Any deposits already paid are credited to offset the charge.
Cancel Amount	The flat amount of the charge imposed by this cancellation requirement; or, if a % Cancel is specified, the cancellation penalty for the number of room nights specified in Room Nights. (Cancel Amount is in local currency.)
Cancel Date	The date on or before which the cancellation must take place to avoid application of the cancellation penalty. When a Non-Cancelable cancellation rule is configured and selected in the Cancel Rule field, the field and calendar button become inactive and no date can be entered or selected.
Comments	A description of the cancellation requirement.