FAQ - What is the difference between Expected and Actual Shift Drops?
The Expected Shift Drop is calculated by the system and represents any amounts received during the shift minus any amounts paid out during the shift. The Actual Shift Drop is the amount of funds available in the register for the shift drop. The "Expected" and "Actuals" may be different; for example, when a cashier provides a cash advance to a guest (on the guest's credit card) or by cashing a check.
The Cashier Closure screen indicates when the Expected Shift Drop is not equal to the Actual Shift Drop and provides the amount of the variance (over or short). You can manually enter the correct amount in the Actual Shift Drop field.
See the two examples below:
Example 1: Shift Drop Over
Example 2: Shift Drop Short
You can view and adjust shift drops by accessing the Cashiering Workspace under Financials and then selecting I Want to...Close Cashier.
