FAQ - How can I generate a Credit Bill?

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A Credit Bill is a negative posting to a guest’s folio. It has the effect of reducing the amount owed on the folio. Credit Bills can be applied to a folio for only a specified number of days after the folio is created.

A folio must be printed before the current business date in order to associate a credit bill with that folio. An exception is the case of deposits: if a folio is created on the current date for a deposit, a credit bill may be associated with the deposit folio up until the time the guest checks in.

FAQ - how to generate credit bill, go to

Generate Credit Bill

To generate a credit bill from the Folio History screen, start by performing a search for folios:

Select a folio based on your search results
Select Actions and choose Generate Credit Bill
Perform the steps of Post Charges, Post Payments, and Confirmation as shown below:

1. Post Charges Screen: Complete the mandatory fields (marked by an asterisk) and others; then select Add Charge. The charge appears below Add Charge.

Generate Credit bill - post charges - cropped

Charges must be entered as a negative (-) number.
Enter a remark in the Supplement field (a pop-up warning is displayed).
Selecting Next advances you to the Post Payments screen.

2. Post Payments Screen: Complete the mandatory fields (marked by an asterisk) and others; then select Add Payment. The charge appears below Add Payment.

Generate Credit Bill - post payments - cropped

Charges must be entered as a negative (-) number.
Selecting Next advances you to the Confirmation screen.

3. Confirmation Screen: Select Settle Credit Bill or Settle and Print Credit Bill.

Generate Credit Bill - confirmation - cropped