FAQ - What is an Open Folio?
A folio is an account showing charges or payments made during a guest’s stay. An Open Folio is a guest account that allows the guest to check-out with an outstanding balance. Charges can continue to be manually posted to the folio until final settlement is made. The Open folio function is available when the Cashiering application parameter Open Folio is On.
The property is responsible for monitoring reservations that are checked out with an open folio and for ensuring settlement when appropriate; no limit is placed on the time during which charges may continue to be added to the open folio. Each day during the End of Day routine, checked out reservations for which Check Out with Open Folio is in-effect will not halt processing, even if they have an outstanding balance. The Guest Ledger report will show reservations with an open folio balance.
