Video Script

LTB Sales Screen - Quick Look

The Look To Book Sales Screen is the one-stop shop for creating new reservations in OPERA 9.

The screen presents a lot of information relevant to the reservation sales process, in a simple, segmented layout.

The Look To Book Sales Screen is also used when updating an existing reservation, where an availability search is required. 

Video Script

What are the different elements of the Look To Book Sales Screen?

The Look To Book Sales Screen is the one-stop shop for creating new reservations in OPERA 9.

The screen presents a lot of information relevant to the reservation sales process, in a simple, segmented layout.

On one screen, you can:

• See Caller Information and Sell Messages
• Search for Availability
• See Available Rooms and Rates for multiple properties
• Create or manage more than one reservation at a time
• Explore additional details on a chosen Room and Rate
• See a breakout of Rate Details
• Browse Future and Past reservations for a guest
• And keep a running tally of your Call Statistics.

Video Script

LTB Book Now - How to Book Reservation

To make a Reservation on the Look To Book Sales Screen, either double-click on the desired Room/Rate combination, or click and drag the combination to the Trip Composer.

Fill in the basic information for the Reservation, such as the Guest Name and Reservation Type.

The Market and Source Code information may populate from the Rate Code based on configuration.

You can include additional information about the Guest and Stay.

To create this single reservation, click “Book Now”.

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How to book Multiple Room Types for the same dates

The Look To Book Sales Screen can be used to book multiple Room Types for the same dates.

Choose the first Rate\Room combination, and either double-click or drag it to the Trip Composer.

Fill in the basic information for the Reservation, such as the Guest Name and Guarantee Type.

You can include additional information about the Guest and Stay.

Choose “Add to Trip Composer”.

Then choose the next Rate\Room combination, and either double-click or drag it to the Trip Composer.

The current reservation information populates this one as well, but you can make changes if desired.

Choose “Add to Trip Composer”.

When finished, choose “Book Now”.

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How to book a multi-property Itinerary Reservation

The Look To Book Sales Screen can be used to book a linked reservation, which is more than one reservation for different dates, or different properties.

Choose the first Rate\Room combination, and either double-click or drag it to the Trip Composer.

Fill in the basic information for the Reservation, such as the Guest Name and Guarantee Type.

You can include additional information about the Guest and Stay.

Choose “Add to Trip Composer”.

Next, change your Availability Search for the next desired reservation.

Choose the next Rate\Room combination, and either double-click or drag it to the Trip Composer.

When finished, choose “Book Now”. 

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LTB Start Screen - Adding Caller Information at the beginning of a call

At the beginning of each call, you have an opportunity to add information about the Caller.

You can record the Caller’s Name, Phone, Email, and Fax number. Enter as much or as little information as you like.

When complete, choose either “New Reservation”, or “Lookup Reservation”, depending on what you need to do.

The Look To Book Sales Screen will display the Caller Information in the upper left corner.

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LTB Start Screen - Updating Caller Information during a call

To add information about the Caller during the call, click “Edit” in the Caller Information box in the upper left corner of the Look To Book Sales Screen.

You can record the Caller’s Name, Phone, Email, and Fax number. Enter as much or as little information as you like.

Click “Ok” to save your changes.

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LTB Call Statistics - Information Tracked in Call Statistics

On the Look To Book Sales Screen, the “Call Statistics” box shows a running tally of some key statistics for the user’s activity.

The “Call Time” field refers to the current call, and counts the elapsed time between pressing the “New Call” and “End Call” buttons.

The Call Statistics screen also tracks the user’s daily totals for Call Time, Number of Calls, and Average Call Time, as well as the Number of Sales and the total projected revenue from them.

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LTB Availability Search - Criteria for Availability Searches

There are many different criteria you can use when searching for availability in the Look To Book Sales Screen.

You can narrow your search to a particular property or city.

You can choose the dates of the stay using the calendar, or by typing in the desired date.

For best results, you should put in the desired number of rooms, and the expected occupancy.

You can refine your search by including other information like the name of the guest, a Membership Number, associated Company, or even a specific Rate Code.

Choose “Search” to find availability based on your criteria.

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LTB Availability Search - Searching for One Property vs Multiple Properties

There are many different criteria you can use when searching for availability in the Look To Book Sales Screen, and the screen will present different fields relevant to the search you choose.

If you perform an availability search for multiple properties, the screen will offer search options relevant to more than one property.

If you perform an availability search for just one property, the screen will offer search options relevant to a single property search.

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LTB Available Properties (Rate Grid) - One vs Multiple Property Search Results

The Look To Book Sales Screen allows you to search for availability for a Single property, or across multiple properties at the same time.

If you perform an availability search for multiple properties, the screen will return available Room\Rate combinations for each resort separately.

If you perform an availability search for just one property, the screen will return available Room\Rate combinations for that property, but also for those configured as “Alternate Properties” to the one you’ve selected. 

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LTB Available Properties (Rate Grid) - Room and Rate Combinations and Display Sets

The Look To Book Sales Screen displays the Room Type and Rate combinations available based on the Search criteria.

Each row represents a different Rate Code.

Within each Rate Code is displayed each available Room Type and the Rate Amount.

The Rate Codes are organized into Display Sets, based on configuration. By default, the screen shows the Default Display Set.

To see Rate Codes in other Display Sets, click the “More Display Sets” link.

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LTB Accordion - Room and Rate Information

The Look To Book Sales Screen’s Accordion Panel shows additional information about the Availability beyond just the Rooms and Rates.

When a Rate / Room combination is selected, the “Room & Rate Information” tab on the Accordion Panel displays additional details about the Room Type and Rate Code chosen.

The top of the screen displays a breakout of Availability by each Room Type, so you see why a particular room is not available, and can make informed decisions with the caller.

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LTB Accordion - Future and Past Stay Information

The Look To Book Sales Screen’s Accordion Panel shows additional information about the Availability beyond just the Rooms and Rates.

When a profile is entered as part of the search criteria, the accordion panel displays “Future & Past Stay” information.

This is the same jump that can be viewed on the Manage Profile screen.

You can see both past and future reservations for this guest.

Click on the Confirmation Number to drill down into a reservation to see details on a separate tab or window, depending on your browser settings.

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LTB Accordion - Rate Details on a Reservation

The Look To Book Sales Screen’s Accordion Panel shows additional information about the Availability beyond just the Rooms and Rates.

When a Rate / Room combination is selected, the “Rate Details” tab on the Accordion Panel displays a breakout of the daily charges for that rate, including attached packages and taxes.

Click on the “Detail” link to see additional details for a particular day.

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LTB Sell Messages - Sell Messages Display

The Look To Book Sales Screen displays important Sell Messages relevant to your Availability Search.

When an Availability Search is selected, the Sell Messages box at the top of the screen will display the Sell Messages relevant to the current date and the dates of search.

If there are multiple Sell Messages, the screen will scroll through them automatically.

Placing the cursor over a message will stop the scrolling.

Or, click on the Sell Message to see all of the relevant messages at one time.

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LTB Sell Messages - Availability Functionality

The Sell Messages box on the Look To Book Sales Screen includes a breakout of availability by Room Type.

When an Availability Search is conducted, the Sell Limits box will show the maximum available rooms for each Room Type for the entire stay.

The arrows show additional Room Types if more exist.

Click the “Hide Availability” link if you do not wish to see the breakout.

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Reservation - Navigating the Jump Panel and Active Jumps

The Reservation Presentation screen is broken up into multiple “Jumps”. Each jump represents a different reservation-related functionality.

You can open multiple jumps and scroll through them.

Or you can maximize a jump to see additional details and perform more actions associated to the jump.

You can even reorder the display by clicking on a jump and dragging it to the desired location.

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Reservation - What actions can I take from the "I want to..." screen?

The “I want to...” section of the Manage Reservation screen provides quick access to relevant actions for this Reservation.

Additional options, which may not be used as often, can be found on the “I want to...” jump.

Click on the link to take the desired action.

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Cancel Reservation - How to Cancel a Reservation

To Cancel a Reservation, find the reservation using the Reservation Search.

Then choose the “Actions” menu link and choose “Cancel”.

Or, you can go into the reservation and choose “Cancel Reservation” from the “I want to...” section.

Choose a Cancel Reason, and add additional text if necessary.

Choose “Cancel Now” to complete the Cancel.

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Cancel Reservation - How to see information about a cancelled reservation

To see why and when a reservation was cancelled, you can either:

Click on the “Cancel Reason” Indicator. The system will show you the Cancellation Number, Cancellation Reason, the date it was cancelled, and any reason text entered at the time of cancellation.

Or, you can display the Reservation, and open the “Changes Log” jump to see more detailed information.

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Reinstate Reservation - How to Reinstate a Reservation

To Reinstate a Reservation, you can:

Open the “Actions” menu and choose “Reinstate Reservation”.

Or, you can go into the reservation and choose “Reinstate Reservation” from the “I want to...” section.

If there is availability, the system will reinstate the reservation.

You can then change the details of the reservation if necessary.

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Reinstate Reservation - How to reinstate a reservation with no availability

To Reinstate a Reservation, you can:

Open the “Actions” menu and choose “Reinstate Reservation”.

Or, you can go into the reservation and choose “Reinstate Reservation” from the “I want to...” section.

If there is no availability, the system will indicate what is not available.

If you have the ability to override, you will have a button with that option.

Or, you can go to the Look To Book screen to change the details of the reservation.

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LTB Sell Messages - Sell Messages on the Reservation

When a new Reservation is created, the Manage Reservation screen displays Sell Messages relevant to the reservation.

The Sell Messages box at the bottom of the screen will display the Sell Messages relevant to the stay dates of the reservation.

If there are multiple Sell Messages, the screen will scroll through them automatically.

Placing the mouse over the Sell Message will display the entire message as a tooltip.

Click on the Sell Message to see all of the relevant messages at one time.

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Reservation Super Search - How do I get the best results using Super Search?

The Reservation Super Search screen makes it easy to search using multiple criteria.

Entering a string of information, such as "Smith KING" or entries such as Departures or Due Out will produce a more defined result.

(Video Example shows Company "Smith" and Room Type "KING")

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Reservation Search - How do I reorder the fields on the Advanced Search screen?

To add or remove fields from the Advanced Search screen, click on “View Options”

Then click on the check box next to the field that you want to add or remove.

The field is automatically updated in the search criteria.

To reorder the fields click on the field name you wish to move, and drag it to the desired place in the list.

The field is automatically updated in the search criteria.

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Profile Search - How do I get the best results using Super Search

The Profile Super Search screen makes it easy to search using multiple criteria.

Entering a string of information, such as “Smith Fairbanks” or entries such as Email Address or Phone Number will produce a more defined result.

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Profile Search - How do I reorder the fields on the Advanced Search screen?

To add or remove fields from the Advanced Search screen, click on “View Options”

Then click on the check box next to the field that you want to add or remove.

The field is automatically updated in the search criteria.

To reorder the fields click on the field name you wish to move, and drag it to the desired place in the list.

The field is automatically updated in the search criteria.

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Manage Restrictions - How to Create a Restriction

To create a restriction, right click on the desired date and choose “Create Restriction”.

Select the Dates,
Type of Restriction,
And to what it applies.

You can choose one or multiple criteria to set the desired restriction.

Here, we’ve chosen to Close Room Type “STDK” for all rates in the Rate Category “RACK” for one day.

Click “Ok” to apply;

The restriction is automatically updated on the calendar.

Instead of using “Right-Click”, you can also set restrictions using the “Actions” menu.

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Manage Restrictions - How to Extend a Restriction

To extend a restriction, click on the right edge of the restriction and drag it to the new desired end-date.

Or, if you prefer, you can right-click on the restriction, and choose “Access Restriction” to directly change the dates.

From here, you have the ability to change both the start date and the end date;

However, you cannot change the Type of restriction, or to what it applies. To do that, you would need to create a new restriction.

Click “Ok” to apply the changes.

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Rooms Availability - How to Use the View Options

The “View Options” functionality allows you to control what fields are shown on the screen.

For the Rooms Availability screen, you can choose what statistics to see on the House and Room Type Level.

Just click on the corresponding boxes, and then click “Ok”.

The screen will automatically refresh with the new fields.

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Rooms Availability - How to Access Sell Limits from Rooms Availability

You can view Sell Limits from the Rooms Availability screen by accessing “View Options”, and adding “Sell Limits” by choosing the corresponding box, and then click “Ok”.

To set to a Sell Limits, click on the value you wish to change.

The “Set Sell Limits” screen will appear, and will default based on where you clicked.

You can set your desired Sell Limit for that date, or for a different date, Room Type, or Room Class.

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Manage Sell Limits - How to set a Sell Limit by Flat or Percentage value

To create a Sell Limit, simply type the desired limit into the field on the appropriate date.

If you’d rather set range of dates, or a percentage value, choose “Set Limit Range”.

Choose whether this range should apply to the entire House, or to specific Room Types.

Enter the desired date range,

And whether you want to set a flat amount, or a percentage of the physical rooms.

Click “Ok” to close the range setup screen,

And Click “Apply Changes” to save your new Sell Limit values. 

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Manage Sell Limits - How to set a Sell Limit by Number of Rooms

To directly enter your available room counts, and have Opera calculate the Sell Limit values, go to “View Options” and choose to modify “Rooms To Sell”.

You can make this change on the House level or the Room Type level.

Then find the date you want to modify and update the Rooms To Sell value. Opera will automatically set the corresponding Sell Limit.

You can make multiple changes on both the House And Room Type level and across multiple dates.

Click “Apply Changes” to save the new values.

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Jump Navigation and Views - Minimized View vs. Maximized View

The Presentation screens contain a number of jumps.

To shuttle a jump over into the view, click on the icon.

Each jump can present two views:

The “Minimized” view is smaller, and shows just a few details, so that you can see multiple jumps at the same time.

The “Maximized” view allows you to see more details at one time, and may include options for filtering or performing more actions associated to the jump.

To return to the “Minimized” view, click on the “Restore” icon.

You can also shuttle the jump back into the list.

If you want to jump directly to “Maximize” view, just click on the jump name.

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Jump Navigation and Views - Drag and Drop to Reorder the Jumps

The Presentation screens contain a number of jumps.

Having multiple jumps open at one time allows you to see a lot of different information in a single, scrolling view.

To move the jumps around, click on a jump you want to move, and drag it to the preferred order.

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Alerts: How do I create a new Reservation Alert?

To create a new Reservation Alert, open the Reservation Presentation screen, and open the “Alerts” jump.

Select “New”.

Then choose your desired Alert Code, and the Area to which the Alert should apply.

Type in the your desired Alert Message

Then choose whether you want this Alert to be displayed on the screen, on a printed report, or both.

Choose “Save Alert” to complete the process. 

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Reservation Alerts - How do I edit an existing Reservation Alert?

To edit an existing Reservation Alert, open the Reservation Presentation screen, and open the “Alerts” jump.

Find the alert to change, and select “Edit”.

Notice, you cannot change the Alert Code. To do that, you would need to delete the Alert and create a new one.

Make your desired changes.

And choose “Save Alert” to complete the process. 

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Associated Profiles - How to see other Profiles attached to a Reservation

Every reservation has at least an Individual profile attached.

To see other attached profiles, open the Manage Reservation screen and open the “Associated Profiles” jump.

The “Associated Profiles” jump shows details of the Individual profile,

as well as any attached Company, Travel Agent, Group, or Source profile.

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Associated Profiles - How to link another Profile to a Reservation

Every reservation has at least an Individual profile attached.

To attach other profiles, open the Manage Reservation screen and open the “Associated Profiles” jump.

The “Associated Profiles” jump shows details of the Individual profile as well as any attached profiles.

Click “Edit” to make changes.

Here you can update key information on the Individual profile.

To add a Company, Travel Agent, Group, or Source Profile, click on the “Select Profile” icon;

Fill in your criteria, and click on “Search”.

Highlight the desired profile and choose “Select Profile”.

To confirm your selections, choose “Save Profiles”.

Clicking on the profile name will allow you to go directly to that profile, and selecting “Remove” will detach it from the reservation.

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Call History - How to see Call History for a Reservation

To see Call History for a reservation, open the Manage Reservation screen and open the “Call History” jump.

The Call History jump will show details of each time a call was logged against that reservation, including Date, Time, and Duration of the call.

If available, the Call History jump can also display the Caller’s Name, Phone Number, and Email Address.

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Call History - How to add Caller Information to an existing Reservation

To manually add Caller Information to an existing reservation, open the Manage Reservation screen and open the “Call History” jump.

Click “New”, and enter the desired information.

The Call Start Date and End Date are required fields.

If desired, you can also enter the Caller’s Name, Phone Number, and Email Address.

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Confirmations - How to Send or Save a Confirmation Letter

To Send or Save a Confirmation Letter on an existing reservation, open the Manage Reservation screen and open the “Confirmations” jump.

Choose the format that you would like to send. For example, “Email”.

Choose an existing Email address to send the Confirmation Letter to, or add a new one.

Choose the Email address from which the Confirmation Letter will be sent.

And finally, choose which Confirmation Letter to send.

You can either Send the Confirmation Letter now, or choose to Save it to send at another time.

Other sending formats will require different fields. For example, when printing a Confirmation Letter, you will need to choose a destination Address and a Printer.

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Confirmations - How to View or Resend a Confirmation Letter

To View or Resend a saved Confirmation Letter for an existing reservation, open the Manage Reservation screen and open the “Confirmations” jump.

Choose the Confirmation Record that you would like to see.

Here you can see that the Confirmation has been saved, but not sent.

You can choose to send it directly...

.. or click “Edit” to view the record first.

Here you can make your desired changes, then click “Send”.

The Confirmation Letter record is updated with the new status. 

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Future and Past Stays - How to see Reservation Details for a Profile

The “Future & Past Stays" shows a listing of what reservations are attached to a profile.

The screen divides the records into Future and Past stays, and shows key information about each reservation detail, including the Property, Confirmation Number, Stay Dates, Status, and more.

You can also see details about a particular reservation by clicking on the Confirmation Number.

The Reservation Details will open in a separate tab or window, depending on your browser settings.   

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Future and Past Stays - How to view Reservation History

To see what reservations are attached to a profile, open the Manage Profile screen, and open the “Future & Past Stays” jump.

The screen shows key information about each reservation detail, including the Property, Confirmation Number, Stay Dates, Status, and more.

It also divides the records into Future Reservations and Past Reservations.

You can expand the record, to see other the profiles, like a Company or Travel Agent, which are attached to the reservation.

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Guest Messages - How do I create a new Guest Message?

To create a new Guest Message, open the Reservation Presentation screen, and open the “Guest Messages” jump.

Select “New”.

Indicate who the message is from.

And enter the desired message. You can either do this manually

Or use the “Quick Text” feature.

Finally, choose whether you want this Message to be printed out and delivered, sent via text message, or to just be available in the system for the guest to retrieve later.

Choose “Save Message” to complete the process.

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Video Script - Guest Messages - What do I do when the guest has retrieved a message?

To mark a Guest Message as “Received”, open the Reservation Presentation screen, and open the “Guest Messages” jump.

Find the message to update, and select “Mark as Delivered”.

You can choose “Show All Messages” to see those messages already marked as “Delivered”.

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How to Create a New Membership Record

To add a new Membership record to a profile, open the Manage Profile screen, and open the “Membership” jump.

Click “New” to add a new record.

Fill in the relevant information. Depending on configuration, the system may pre-populate a default membership type. You can use the List of Values (LOV) to change this to another defined type.

And select “Save Membership”.

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How to Edit an Existing Membership Record

To edit an existing Membership record on a profile, open the Manage Profile screen, and open the "Membership" jump.

Highlight the record you want to change and Click “Edit”.

Make the desired changes.

And select “Save Membership”.

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How to Assign a Membership to a Reservation

To take an existing Membership from the profile and attach it to a reservation, open the Manage Reservation screen, and open the “Membership” jump.

Click on the Membership that you want to attach to the reservation, and click “Add”.

You can also remove a Membership from a reservation by highlighting the record and clicking “Remove”.

Click “Save Membership” to keep the changes.

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How to Create a New Membership and Attach it to a Reservation

To create a new Membership record from the Reservation, open the Manage Reservation screen, and open the “Membership” jump.

First, click “New” to add the new Membership record to the Profile.

Fill in the relevant information. Depending on configuration, the system may pre-populate a default membership type. You can use the List of Values (LOV) to change this to another defined type.

And select “Save Membership”.

Then highlight that new Membership record, and click “Add”.

You can also remove a Membership from a reservation by highlighting the record and clicking “Remove”.

Click “Save Membership” to keep the changes.

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Profile Notes - How to Create a New Profile Note

To add a new Note to a profile, open the Manage Profile screen, and open the “Profile Notes” jump.

Click “New” to add a new record.

Fill in the Type of Note...

...Whether you want it to apply to all properties, or just a specific one...

...And the text of the Note.

Click “Save Notes” to save the changes.

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Profile Notes - Marking a Note as Internal

When adding a new Note to a profile, one of the options is to mark the note as “Internal”.

The “Internal” flag indicates that this note will not be shared with external systems, like an external PMS or CRS, or a website, kiosk, or other external system.

To mark a note as “Internal”, just click the box, and then choose “Save Notes”.

The “Internal” flag is also visible when viewing the list of notes.

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Reservation Notes - How Profile Notes copy to the Reservation Notes

Notes can exist on the Profile, the Reservation, or both.

Some Note Types on the Profile can be configured to automatically copy to the Reservation.

When making a Reservation using a Profile with these notes, the Profile Note will automatically be copied over to the Reservation, so this important information is available.

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Reservation Notes - How to see Profile Notes from Reservation

Notes can exist on the Profile, the Reservation, or both.

When you’re looking at a reservation, sometimes it can be helpful to see the notes on the profile as well.

To do this, click on the “Profile Notes” link.

This will toggle the screen to show the notes attached to the profile.

To toggle back, click on the “Reservation Notes” link.

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How to add a Preference to a Profile

To add a new Preference to a profile, open the Manage Profile screen, and open the “Preferences” jump.

Click “New” to add a new record.

The “Globe” icon indicates a preference is a “Global” preference for all properties.

The “House” icon indicates a preference is specific to the property in the filter.

Find and Highlight the Preference Code that you want to add.

And click “Ok” to save the changes.

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How to Remove an Existing Preference from a Profile

To remove a Preference from a profile, open the Manage Profile screen, and open the “Preferences” jump.

Find and Highlight the Preference Code that you want to remove.

And click “Delete” to remove the Preference Code.

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How to add a Preference to a Reservation

To add a Preference to an existing reservation, open the Manage Reservation screen, and open the “Preferences” jump.

Click “New” to add a new record.

The “Globe” icon indicates a preference is a “Global” preference for all properties.

The “House” icon indicates a preference is specific to the property in the filter.

Find and Highlight the Preference Code that you want to add.

And click “Ok” to save the changes.

If you also want to attach the Preferences to the Profile, so that they are available to select whenever a Reservation is made for this Profile, select “Save & Copy Preference”.

If you want the Preference to apply to only this reservation, choose “Save Preference”.

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How to copy Preferences from the Reservation to the Profile

When Preferences are added to a Reservation, the preferences will apply to only that Reservation.

However, sometimes the guest wants the preference to potentially be applied to future stays.

If you also want to attach the Preferences to the Profile, so that they are available to select whenever a Reservation is made for this Profile, select “Save & Copy Preference”.

If you want the Preference to apply to only this reservation, choose “Save Preference”.

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Shares - How do I create a new Sharing Reservation?

To create a new Sharing Reservation, create the first reservation like normal.

Then, from the Reservation Presentation screen, click on the “Shares” jump.

Type in the name of the sharing guest, and either find the existing profile, or create a new one.

Enter the number of Adults and Children to add to the Reservation, the type of Guarantee, and the Payment information.

As shown here, the payment information will default from the original reservation, but you can change it if desired.

Choose “Create Share” to create the sharing reservation.

Finally, choose how the rate should be split between the two reservations. You can split the rate, or choose to charge the full rate to one or both reservations depending on the situation.

Make your selection and choose “Update Rates”.

The share results will be shown in the recap above.

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Shares - How do I combine two existing Reservations to make a Share?

To combine two existing reservations into a Share, open the first reservation in the Reservation Presentation screen.

Click on the “Shares” jump, and choose “Existing Reservation”.

Then type in the name on the existing reservation that you want to share and search.

Highlight the desired reservation to share, and press “Select Reservation”

Choose “Create Share” to create the sharing reservation.

Finally, choose how the rate should be split between the two reservations. You can split the rate, or
choose to charge the full rate to one or both reservations depending on the situation.

Make your selection and choose “Update Rates”.

The share results will be shown in the recap above.

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Stay Details - How to change the details of a Reservation using LTB

To change the details of a Reservation and check for available Rooms and Rates, open the Manage Reservation screen to the “Stay Details” jump and click “Change Stay Details”.

This will open the Look To Book screen, with the current details of the reservation already populated.

Trip “Trip Composer” will hold the existing reservation’s information including the current rate code.

From here, you can change the dates, number of guests, and other items which would impact an availability search.

Make the desired changes, and click “Search” to look for available Rooms and Rates.

Either Double-click the desired Room/Rate combination, or drag it to the Trip Composer.

The Trip Composer now shows you the current Reservation, and the Proposed Changes.

Click “Confirm Changes” to make the change.

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Stay Details - How to change the details of a Reservation without using LTB

To manage the details of a Reservation without searching for availability, open the Manage Reservation screen to the “Stay Details” link and click “Daily Details”.

This will open the Daily Details screen. Select “Edit” for the date you wish to change.

From here, you can change the rate, number of guests, and other items which would not require an availability search.

To keep your changes, click “OK”.

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Video Script - Traces - How do I create a new Trace on a Reservation?

To create a new Reservation Trace, open the Reservation Presentation screen, and open the “Traces” jump.

Select “New”.

Choose the Department that should see this Trace, the date the Trace should be active, and the date and time it should no longer be active.

Then type in your desired Trace Message.

Choose “Save Trace” to complete the process.

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Traces - How do I see a completed Trace?

After a Trace is completed or expired, it is hidden from the active screen.

To see a completed or expired Trace, open the Reservation Presentation screen, and open the “Traces” jump.

Select “Show Completed”.

The system will show you a list of all completed or expired Traces for this reservation.