Traces

Indicates that this reservation has Traces attached.

   Screen Details

   Videos and Tutorials

     How do I create a new Trace on a Reservation? 

Video Script

Video Script - Traces - How do I create a new Trace on a Reservation?

To create a new Reservation Trace, open the Reservation Presentation screen, and open the “Traces” jump.

Select “New”.

Choose the Department that should see this Trace, the date the Trace should be active, and the date and time it should no longer be active.

Then type in your desired Trace Message.

Choose “Save Trace” to complete the process.

 

     Traces - How do I see a completed Trace? 

Video Script

Traces - How do I see a completed Trace?

After a Trace is completed or expired, it is hidden from the active screen.

To see a completed or expired Trace, open the Reservation Presentation screen, and open the “Traces” jump.

Select “Show Completed”.

The system will show you a list of all completed or expired Traces for this reservation.

 

   FAQs

What happens with a trace if I have a multi-room type reservation?

The "Total" line on the Traces Jump link shows the number of traces that are attached to the guest's reservation.

Creating a new Trace. The From Date and To Date span the dates that actions must be taken, and can be set for any date prior to check out. If a date range is submitted, the trace will be copied for each day.

Pending Traces. Date to take action, time, and department the action is assigned to, and the trace text display as well as the date the trace was added and who created it (by login id).

Pending traces can be marked as completed, deleted, or edited.

Select the Show Completed traces link to view the traces that have been marked as completed.

Completed Traces. When the completed box is checked, the trace moves to the completed layer of the screen, and adds the date the trace was marked completed and which logged in user marked it complete. Completed traces can be edited, deleted, and marked as incomplete (completed box unchecked).

Select the Hide Completed traces link to view the traces that are pending.