Managing Share Reservations

PARAMETERS

Reservations > Shares

Activate Share Functionality (When the Shares parameter is active, then the Automatic Check In of Shares parameter is available).

Automatically Checkin Share Reservations

Check in all arriving shares. When a share reservation is checked in, OPERA will automatically check in all other shares whose arrival date is today.Available when the Shares parameter (above) is active.

Custom Split for Shares

Activate the ability to create sharing reservations with customer split rate amounts.

Enforce Same Stay Information for Sharing Guests

Activate the ability to enforce the same stay information among sharing reservations.

ROLES / TASK PERMISSIONS

Bookings

Reservation Management >

Combine/Break Share Reservations

Manage Share Reservation Rates

A Share Reservation enables multiple guests to occupy the same room, but each guest has a separate billing and folio. The stay dates for the guests can be staggered; however, all guests must share at least one night of the stay.

Use Look to Book to create share reservations. You can book a share reservation under a main guest profile, add other sharers, and select the rate sharing method during the booking process.

To create a new share on a share reservation:

Open the share reservation and select Shares.
Select Actions, then select Create New Share.
Enter a guest profile.
Select the number of adults, children, begin and end date, and reservation type.
Enter a payment method (cash, credit card, etc.).

Note: To create a share reservation when booking a reservation, you must first create profiles for each sharing guest.

To create a share reservation using Look To Book:

Open Look To Book and enter the number of adults who will be sharing the reservation. Also, enter the stay dates and other details.
Select a rate to open the Booking Details screen.
Enter the main guest name.
Select Add Sharing Guest, then search for and select the sharing guest’s profile.
Select a Rate Share method. Options are:

Apply Entire Rate to Main Guest (one of the sharers pays the entire rate)
Split Rate Between Sharing Guests (all sharers split the rate evenly between them)
Custom Split Sharing Guests (each sharer pays a customized amount). With this option, you can add a discount by applying it to the main sharer.

To separate a share on a share reservation:

Open the share reservation and select Shares.
Select the share reservation, select Actions, then select Separate Share.

If the sharer being separated has already checked in, you must assign a new room to the reservation.

Open the reservation and select Stay Details.
In the Room field, select the hyperlink to assign or move the reservation's room.

Use Manage Share Rates to change rate sharing on a share reservation:

Open the share reservation and select Shares.
Select Actions, then select Manage Share Rates.
Select a Rate Share method. Options are:

Apply Entire Rate to Main Guest (one of the sharers pays the entire rate)
Split Rate Between Sharing Guests (all sharers split the rate evenly between them)
Custom Split Sharing Guests (each sharer pays a customized amount). With this option, you can add a discount by applying it to the main sharer.

Video Script

Shares - How do I create a new Sharing Reservation?

To create a new Sharing Reservation, create the first reservation like normal.

Then, from the Reservation Presentation screen, click on the “Shares” jump.

Type in the name of the sharing guest, and either find the existing profile, or create a new one.

Enter the number of Adults and Children to add to the Reservation, the type of Guarantee, and the Payment information.

As shown here, the payment information will default from the original reservation, but you can change it if desired.

Choose “Create Share” to create the sharing reservation.

Finally, choose how the rate should be split between the two reservations. You can split the rate, or choose to charge the full rate to one or both reservations depending on the situation.

Make your selection and choose “Update Rates”.

The share results will be shown in the recap above.

Video Script

Shares - How do I combine two existing Reservations to make a Share?

To combine two existing reservations into a Share, open the first reservation in the Reservation Presentation screen.

Click on the “Shares” jump, and choose “Existing Reservation”.

Then type in the name on the existing reservation that you want to share and search.

Highlight the desired reservation to share, and press “Select Reservation”

Choose “Create Share” to create the sharing reservation.

Finally, choose how the rate should be split between the two reservations. You can split the rate, or
choose to charge the full rate to one or both reservations depending on the situation.

Make your selection and choose “Update Rates”.

The share results will be shown in the recap above.