Credit Card Order Cancellation List

This report sorts by the hold reason code associated with the vendor response code that caused the order to be flagged for cancellation. If the order was flagged for cancellation because the total number of declines reached the number defined in the Maximum Number of Retries on Credit Card Orders (E74) system control value, the order is listed under a hold reason code of AT. You can create a unique hold reason code for each vendor response for descriptive and sorting purposes.

How to print: Complete the Cancel Credit Card Order Cancellation Screen.

CWDirect Rel 2.1 Credit Card Order Cancellation List ELISE_K CSR0823 7/18/97 8:38:21 Page 1 EZK Mail Order Order # Customer Name Total $ Reason Code: CF CREDIT CARD FRAUD Cancel Date: 7/18/97 3814 MS. HANNAH E BROWN 49.95 # of Orders canceled Total $ Orders Cancelled 1 49.95 Reason Code: IC INVALID CREDIT CARD NUMBER Cancel Date: 7/18/97 3821 MR. PETER W VAN VOORHIS 35.00 3822 MRS ROSE A KAPLAN 35.00 # of Orders canceled Total $ Orders Cancelled 2 70.00

Contents:

• hold reason code associated with the vendor response, description

• cancel date

• order number

• customer name

• total merchandise dollars canceled on the order

• total number of orders canceled for the hold reason code

• total merchandise dollars canceled for the hold reason code