Display Order Cross Reference (DOCR)

Purpose: Use the Display Order Cross Reference file to find an order using an external order number instead of the CWDirect order number.

You can use an external order number to associate the order with an order database existing outside of CWDirect. For example, you might take orders at your own retail outlets, you might authorize a third party to take orders for you, or you might provide order entry service for someone else. You can process these orders through a variety of media, such as a phone interface, EDI, or tape.

When are cross references created? The system creates an order cross-reference record each time you create a new order through the phone interface, if there is a number specified in the Retail transaction number field. This field is found in both the Phone Orders or Phone Order Expanded file, both of which are used to load remote orders into CWDirect through the phone interface.

See Order Entry Using the Phone Interface.

Override order number? The Allow Order Number Override in Phone Interface (G54) system control value controls whether you can assign the Retail transaction number as the new order number when you create an order through the phone interface. In this case, the system still creates an order cross-reference number; however, the Cross reference number and the Order number is the same.

Spiegel orders: In the case of Spiegel orders, the system assigns a cross reference number to each Spiegel order you process in CWDirect; this is because Spiegel uses a five-position order number, while CWDirect uses an eight-position number.

For more information: See Overview of the Spiegel Interface.

Display Order Cross Reference Screen

Purpose: Use this screen to scan for an order using an external order number instead of the CWDirect order number.

How to display this screen: Enter DOCR in the Fast Path field at the top of any menu or select Display Order Cross Reference from a menu.

OER0725 DISPLAY Display Order Cross Reference 10/14/97 15:03:38 Mail Order Company Opt Cross Ref# Order# Type options, press Enter. 9=Order Inquiry 101 1075 101 1087 101 1104 101 1115 101 1126 101 1131 101 1144 101 1164 101 1182 101 1194 101 1205 + F3=Exit F12=Cancel F24=Select company

Field	Description
Cross ref#	This field may contain either: • the order number assigned by the system to each CWDirect order through the phone interface, or • the retail transaction code associated with a transaction at a retail outlet. Numeric, 9 positions.
Order#	A unique number to identify an order on the system. Numeric, 8 positions; assigned by the system.

Screen Option	Procedure
Inquire into the order	Enter 9 next to the desired order to review the order in Order Inquiry. See Customer Service Reviewing the Order Inquiry Header Screen, or Customer Service Reviewing Order Inquiry Detail Information.