Custom Special Handling Error Listing

Purpose: This report is generated by the PHONE_LOAD job when you use the Load Phone Orders menu option on the Submit Phone Order Load Screen if there are any custom special handling errors included in the phone order load. Custom special handling information is passed in record enter 9 in the Phone Orders file if an item (record type 4) has custom special handling instructions.

CWDirect Rel 3.5 Custom Special Handling Error Listing EKAPLAN PHR0103 7/16/99 11:50:11 Page 1 EZK Mail Order Batch # Order # Shp Seq # Item Number SKU Source Ofr Add Error Description To Chg 9999 5499 1 1 INVITATIONS B10 SOURCETWO OFR E Input Sequence # does not match the Special Format Detail 9999 5504 1 2 INVITATIONS B50 SOURCETWO OFR TS Input Sequence # does not match the Special Format Detail 9999 5504 1 2 INVITATIONS B50 SOURCETWO OFR TS Input Sequence # does not match the Special Format Detail 9999 5504 1 2 INVITATIONS B50 SOURCETWO OFR TS Input Sequence # does not match the Special Format Detail 9999 5505 1 2 INVITATIONS B50 SOURCETWO OFR Additional Charge code is missing

Contents:

• batch number of the order in error

• order number

• order ship-to number

• custom special handling format sequence number: custom special handling formats can contain multiple types of handling instructions, such as monogramming color or style, size, and so on; each piece of information is assigned a unique sequence number by the system at the time you are setting up the custom special handling format.

• item and SKU

• source code

• offer

• additional charge code

• error description: only two types of errors cause an item with special handling to appear on this report:

• the sequence number passed in the phone order load does not match a sequence number for the custom special handling format

• there is no additional charge code defined for the item on the order, even though custom special handling information was passed in the phone order load

The above errors do not place the order in an error status; however, you will need to determine the correct special handling format and assign it to the item to correct the order.

Other types of errors: Additional types of errors related to custom special handling are identified and flagged when you run the phone order edit. See Check Custom Special Handling Instructions.