Merchandise Credit

Purpose: You might issue a merchandise credit when the customer paid for the order with a coupon or credit, or when the customer prepaid on the order but returned merchandise after a grace period.

The system uses the Merchandise Credit Print Program (D29) system control value to print merchandise credits. The base program is CSR0571. If you use another program, your merchandise credit will appear different from the sample. If you leave this field blank, the system will print only the Coupon/Credit Register.

How to print: Complete the Process Refunds Screen with the Generate merchandise credit field set to Y.

99999999 - 999 99/99/99 99999999 XXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXX 99999.99- xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx x xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxx xx xxxxxxxxxx 1731 - 1 9/15/95 JMN004 OAK FRAMED MIRROR 100.00 COMMERCIALWARE JEANNE M NAVONI 30 SOUTHPARK LANE MANSFIELD MA 02040

Contents:

• order number and ship-to number (indicating the number of the shipping address on the order)

• refund date

• item number

• item description

• refund amount

• customer name and address

The system prints a “dummy” credit before the first actual credit to help you align the merchandise credit form in the printer; the dummy or “lead” form is highlighted in the sample.