6 Convergence Post-Installation Tasks

This chapter provides post-installation tasks and instructions for Oracle Communications Convergence.

Verifying the Convergence Installation

Verify the Convergence installation and configuration to ensure it completed successfully.

To verify the Convergence installation, log in to Convergence.

Access Convergence in a supported browser at the following URL:


If Convergence is configured with SSL, use the following URL instead:


For example, if during the Convergence configuration program, you supplied the following values:

  • For Convergence server host name, you entered Convergence.

  • For DNS domain name, you entered MyDomain.com.

  • For Specify the URI path, you accepted the default /iwc.

The Convergence URL would be:




Configuring Convergence Security

See Convergence Security Guide for information about security concepts and features, and see Convergence System Administrator's Guide for information about enabling security features in your Convergence deployment, such as secure sockets layer (SSL), single sign-on (SSO), mail encryption, digital signatures, and certificate-based authentication.

Customizing Convergence

Convergence is highly customizable. See Convergence Customization Guide for more information.

Configuring Add-On Services

Convergence supports many add-on services, including:

  • One-way and two-way short message service (SMS)

  • Web real-time communication

  • Advertising

See the discussion about add-on services in Convergence System Administrator's Guide for more information.

Configuring Convergence for Attachment Previewing

By default, Convergence can preview JPG, GIF, and TXT email attachments. Some web browsers or browser plug-ins enable Convergence to preview PDF email attachments.

You can integrate Convergence with Oracle Outside In Transformation Server to enable it to render and preview many different file types in the browser, including DOC and XLS files.

See the discussion about managing attachment previewing in Convergence System Administrator's Guide for more information.

Installing Oracle Outside In Transformation Server

Install Oracle Outside In Transformation Server according to its documentation. When the installation is complete, do the following:

  1. Go to the Outside In Transformation Server home directory.

  2. Edit agent_option_sets.xml. Locate the <OptionSets> element and add to it the code in bold from the following example:

    <OptionSets xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:ts="http://www.outsideinsdk.com/transformation_server/transform/1/0/" xmlns:tss="http://www.outsideinsdk.com/transformation_server/startup/1/0/" xsi:type="tss:OptionSetList">
      <OptionSet xsi:type="tss:OptionSet">
        <Name xsi:type="xsd:string">comm_suite_options</Name>
        <Options xsi:type="tss:OptionList">
          <Option xsi:type="ts:Option">
            <name xsi:type="xsd:string">preferOITRendering</name>
            <value xsi:type="xsd:boolean">true</value>

    The OptionSet <Name> element must have the value comm_suite_options.