2 Dashboard

This document contains the following topics:

Note:

You can use the Service Requests page to create, view, update, and close SRs. For more information about service requests, see the "Service Requests" help.

2.1 Site Alerts and Notifications Area

The Dashboard page contains a Notifications section to alert portal users of scheduled or unscheduled outages. The alert may contain hyperlinks to further documentation. The alert box will be visible during active alerts or when upcoming outages are scheduled.

2.2 Viewing Service Requests

The Dashboard page provides links to groups of service requests (SRs). SRs are grouped under My Service Requests or My Company's Service Requests. The My Service Requests region lists all open SRs that you created for support identifiers (SIs) currently in your profile. The My Company's Service Requests region lists all open SRs logged by all users for SIs listed in your profile.

SRs are categorized as follows:

  • Oracle Working - SRs that are waiting for action from Oracle Support.

  • Needs Attention - SRs that are waiting for action from the customer.

  • Open- All SRs with the status Oracle Working or Needs Attention.

  • Service Type and Service Name (open SRs) or Product for MICROS users

If you click any of the numbers on the Dashboard page, Cloud Support opens the Service Requests page, filtered by your selection.

For example, if you select the number next to Open under My Service Requests, the Service Requests page displays all of the open SRs that you created. If you click a number in the Open Requests column, the Service Requests page displays the open SRs for the selected service type and service name.

For more information, see "Creating Service Requests".

2.3 Creating a Service Request

To create an SR, do one of the following:

  • Click Create Service Request at the bottom of the Dashboard page.

  • Click an icon in the Create Service Request column in the My Service Requests or My Company's Service Requests regions. If you do this, the SR template is populated with the high level information from the service type in the row that contains the icon.

For more information, see "Creating Service Requests".