Suppressing Letters

The following points highlight the “lifecycle” of a customer contact letter:

There are some implementations that may want to attempt to suppress a letter from printing if the process that created the customer contact is canceled for some reason. If the letter has not yet been extracted, then it is possible to suppress the letter from being printed. Once the letter has been extracted, it is possible to still prevent mailing of the letter by either stopping the print via the printing software or by intercepting the printed letters before mailing. However, the application does not have any control over intercepting letters after they are extracted.

The product provides the following support for attempting to suppress the letter via an algorithm. Currently there is no support for suppressing the letter using the customer contact page.

Note: For an example of an algorithm that attempts to suppress a letter, refer to the overdue type reversal algorithm C1-CC-REVRSL Reverse Customer Contact