Use this procedure to send letters from an audit case.
You can only send letters if the audit case's current status supports it. If the action is not supported, the Send Letter button will not be displayed.
Click the Send Letter button in the display map.
On the Send Letter dialog:
Select the Customer Contact Class and Customer Contact Type.
Change the default date/time, if needed.
Select the person(s) to send letters to. The list will show all financially responsible people on the primary account, as well as the related persons on the audit case. A customer contact will be created for each selected person.
Click OK.
The most recent letter will display on Audit Case - Main. To see all other prior letters, go to the log. Click on the information link to see the details of each letter.
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