Common Refund Control Procedures

This section describes common refund control procedures based on functionality provided in the base product.

Manually Creating a Refund Control

A user would only create a refund control manually when an implementation supports defining criteria for creating a refund control and its overpayments. Implementations that use an interface to create the refund control and its overpayments can ignore this procedure. Use this procedure to manually add a refund control.

At this point the user can opt to click Validate causing the system to select the overpayments that match the criteria. However, the expectation is that the user allows the deferred monitor to pick up the record for processing.

Note: The user that creates the refund control cannot approve the refund control once the selection is made due to separation of duties validation checks.

Reviewing and Approving a Refund Control

Once a refund control is validated, if it requires approval based on the amount thresholds defined on the refund control type, a To Do entry is routed to the appropriate user group. When a user in that group reviews the refund control, this procedure should be followed: