Upload Supporting Documents

The following diagram illustrates the Upload Supporting Documents process flow:

The integration supports an ability to upload supporting documentation for a form or a service request with the following steps:

The request is processed by the XAI Inbound Services TSUploadSupportingDocument, which invokes the service script C1-UplSupFle .

The service script is searching for the service task either by a target confirmation ID or a DLN. The logic is adding a characteristic to the service task referencing the input supporting file URL and adds a new detail to the service task confirmation info containing the file upload confirmation ID.