How To Correct A Bill Segment That's In Error

A bill segment will exist in the Error state if a problem was encountered during the generation of a bill segment. To fix an error bill segment you must correct the cause of the error and then regenerate the bill segment. Refer to Bill Segment Errors for background information.

Note:

Error segments created during batch billing. If the error bill segment was created as part of the cyclical batch bill process, the system attempts to fix the offending segment(s) each night during the account's bill window by regenerating it. Therefore, if the cause of the error is fixed during the day, the system will automatically regenerate the bill segment when batch billing next runs; you don't have to manually correct each bill. And once a bill is error-free, it will be completed and sent to the taxpayer. Refer to Batch Billing for more information.

Correcting the cause of a bill segment error can be difficult or trivial; we hope that the error messages (along with their long descriptions) provide a good description of how to resolve the issue.

After you have corrected the cause of the error, you should regenerate the bill segment. There are two ways to do this:

Note:

Drilling Into Bill Segment Errors. When you use the bill segments in error To Do list to work through errors, you will be transferred to Bill Segment - Main with the bill segment displayed.

After all errors have been resolved on a bill, return to Bill - Main. The Bill Segment Freeze Option on the installation option controls the next step: