The self service user is certainly less competent than the agency user and would likely make various mistakes and miscalculate the numbers. Even though the on-line form is equipped with multiple help and guidance tools and the form data is validated using Oracle Policy Automation-based validation engine, the chances are that the self service user would repeat the Check My Form action multiple times. When designing the form rule group(s) associated with WSS Validate (C1WI) rule event try to maximize the auto-correction and to minimize the number of possible exceptions.
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