A self-service user may schedule an automatic email reminder. The reminder can be scheduled for an infinite time or expire on a certain date. The monthly reminder functionality is provided by the product. This is a standard taxpayer service request.
The following points describe the functionality provided:
This type of service request does not require taxpayer identification.
The product provides a base service task business object called C1-SchedMonthlyReminderSSTask that processes the request. It creates a reminder service task in active state. Periodic monitor batch process selects the active reminder tasks and triggers an algorithm to determine if the expiration date is reached. If not yet, the subsequent algorithm checks if the scheduled day of the month is reached and if so, sends an email reminder. If the expiration date id reached or in the past, the reminder task becomes inactive.
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