Defining Case Options

The Case functionality was originally provided as a highly configurable tool for managing business processes in situations where the base product didn't include a dedicated maintenance object. This functionality has now been superseded by either specific functionality (e.g. Appeals, Bankruptcy), or by the use of Process Flow.

The topics in this section describe how to configure the system to manage cases for those implementations that are continuing to use the legacy case functionality.

Fastpath:

Refer to Case Management for a description of how end-users use cases.