You can define a Business Process Assistant script that helps a user work a case while it's in a given state. A user can then easily launch this script to help them work through a case in this state.
Please keep the following in mind when you're designing how to integrate BPA scripts with your cases:
You can have a different script for each state.
Rather than make a user launch a script by pressing a hyperlink on the case page, you can have the system automatically launch the script while the case is in a given state. Refer to Script Launching Option for more information.
You can also have the system automatically launch a script when a user selects a To Do entry. Refer to Launching Scripts When To Do Entries Are Selected for more information.
Refer to Scripts and Cases for more information about how to streamline your case processing with scripts.
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