The following sections list the configuration tasks needed to implement the refund status functionality.
Create a service task type for the refund status inquiry service task with the business object Standard Self Service Task Type.
The related transaction BO should be set to C1-RefundStatusInquirySSTask.
To Do Type should be set to a standard error To Do type to use when transitioning to error. The base product To Do Type Self Service Task Issues (C1-SSTTD) is provided for this purpose.
To Do Role should be configured to an appropriate default To Do role for the above To Do type. This is optional. If no value is provided the default role for the To Do type is used.
Configure the Confirmation Header Message Category and Message Number and the Error Header Message Category and Message Number to use for communication to the self service user.
The self service master configuration record includes several settings required for refund status functionality.
Shared Secret Form Line. For each form type that is supported for a taxpayer to inquire about a refund, indicate the XPath of the form line reference. Note that there is an ability to view the schema of the form business object associated with the form type to find the correct XPath.
Overpayment Process Amounts. In order to be able to provide details related to the refund, it is necessary to report amounts that may have been used to offset other debt and amounts that are carried forward to future filing periods. The information is defined as elements in overpayment process business object. For each Overpayment Process Type, indicate the XPath values for the Refund Amount, the Offset Amount and the Carry Forward Amount. Note that there is an ability to view the schema of the overpayment process business object associated with the overpayment process type to find the correct XPath.
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