For an obligation to be closed, its balance must be zero. Different obligation types may apply additional criteria to ensure that all activity for the obligation is complete. For a filing based obligation type, it may be necessary to check that the a tax form has been posted. For a bill-based obligation, it may be necessary to ensure that there is a completed bill.
When an account is monitored for overdue debt, the system also checks the account's obligations to determine if any of them can be closed. If the obligation balance is zero, the process invokes an optional Obligation Type algorithm that checks additional closure criteria. If those criteria are also met, the obligation is closed.
Refer to Setting Up Obligation Types for more information on the Close/Reactivate Criteria plug-in spot and the available algorithms.
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