How To Cancel / Rebill A Bill Segment

If a bill segment was frozen but it contains incorrect information, it should be canceled and a new bill segment should be created. We refer to this process as cancel / rebill. Refer to Cancel / Rebill Incorrect Bill Segments for more information.

Before you cancel / rebill, you must correct the cause of the problem.

After correcting the cause of the problem, you're ready to cancel and rebill the offending bill segment(s). There are several ways to do this:

If the related bill is pending, the cancellation will cause the erroneous bill segment to be suppressed on the version of the bill sent to the taxpayer (but it remains in the database for audit and financial reporting purposes).

If the related bill is complete and you do not Reopen the bill, the financial impact of the canceled bill segment(s) and their rebill bill segment(s) will appear on the next bill created for the account (under Bill Corrections).

If the related bill is complete you may be able to Reopen the bill and then Complete it. By doing this, you can suppress an erroneous frozen bill segment on a previously completed bill. This means that if you catch a problem after completion you don't necessarily have to show the problem to the taxpayer. Rather, cancel / rebill the problem, reopen and then recomplete the bill (when you recomplete the bill the system will mark the bill segment to be suppressed on the version sent to the taxpayer because its cancellation appears on the same bill as the original charges).