A Script That Helps A User Work Through A Case

You can define a Business Process Assistant script that helps a user work a case while it's in a given state. A user can then easily launch this script to help them work through a case in this state.

Please keep the following in mind when you're designing how to integrate BPA scripts with your cases:

Fastpath:

Refer to Scripts and Cases for more information about how to streamline your case processing with scripts.