For each type of collection case, you must configure a collection case type to capture the appropriate parameters needed by the collection case actions. Typical parameters include:
The To Do Type used to notify the responsible user that a new collection case has been created
The default pay plan type to be used for a collection case of this type
The To Do Types to be used to notify the responsible user if certain actions have been outstanding for too long without a response, such as a collection agency referral with no updates.
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