Forms May Wait for Information

When a form fails a validation rule, the configuration of the rule indicates whether or not the form needs additional information. If there are no suspense issues and one or more of the exceptions for the form indicate that it requires more information, it moves to the Waiting for Information state.

At this point it may be that a letter is sent to the taxpayer requesting the missing information. A rule configured on the form type is responsible for initiating such a letter.

The system monitors registration forms that are waiting for information to ensure that the forms are not waiting for too long. The number of days that are considered too long depends on your system configuration.