The product supports the ability for implementations to capture audit records of what data users are viewing. The integration with a self service application extends this capability so that audit records may be captured when the system receives requests for information from the self service application.
A special inquiry audit business object (C1-WebAuditInquiry) has been provided to capture audits of information requests from the self service product. The business object captures the web user id, the web user name, the email address, the IP address and, if configured, a snapshot of the actual request XML including any response.
An implementation configures which web services should cause an inquiry audit record to be created. For example, perhaps web services for a refund status inquiry are audited, but web services for inquiring on the status of a task via the confirmation ID are not. The self service master configuration record allows an implementation to configure the web services that should be audited by indicating an appropriate audit service script to invoke when the web service is processed.
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