Contact information includes a list of taxpayer's phone numbers and an email address stored in the system. The self service user may choose to add and/or edit the information.
The self service product sends a request containing the tax account identifiers (access type + access keys) and a line of business. It may also contain updated contact info. The web service is processed by the XAI Inbound Services TSGetTaxpayerContactInformation, which invokes the service script C1-GetTxpCon.
The service script reads the Master Configuration and determines the service task type holding taxpayer information-related configurations.
The contact info instruction on the service task type indicates whether it should be the taxpayer itself or the person linked to the taxpayer via person-to-person relationships.
The script proceeds according to the input action:
For action READ it invokes the contact info retriever logic associated with request's access type
For action UPDATE it creates the service task referenced on the service task type. Service task algorithm(s) perform the actual update of the taxpayer information.
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