The alert zone will highlight if the person / account / location in context have cases in a state that is configured as "alertable" if you plug-in the appropriate algorithm on the installation record. Refer to Alert Info Is Controlled By An Installation Plug-In for the details.
Copyright © 2007, 2016, Oracle and/or its affiliates. All rights reserved. Documentation build: 2.5.2016 10:21:45 [T1_1454696505000]