Oracle Public Sector Revenue Management provides tools to facilitate the integration with your Computer Telephony Integration/Interactive Voice Response (CTI/IVR) system. The interface provides the following functionality:
The ability to launch Control Central for a particular account ID or phone number from an external application
The ability to perform an outbound phone call from within Oracle Public Sector Revenue Management
The ability to accept the next call, as dictated by the CTI software, from the toolbar
This document provides technical information needed by your implementers to fully integrate with your CTI/IVR system.
Copyright © 2007, 2016, Oracle and/or its affiliates. All rights reserved. Documentation build: 2.5.2016 10:21:45 [T1_1454696505000]