Contact Information

Contact information includes a list of taxpayer's phone numbers and an email address stored in the system. The self service user may choose to add and/or edit the information.

The self service product sends a request containing the tax account identifiers (access type + access keys) and a line of business. It may also contain updated contact info. The web service is processed by the XAI Inbound Services TSGetTaxpayerContactInformation, which invokes the service script C1-GetTxpCon.

The service script reads the Master Configuration and determines the service task type holding taxpayer information-related configurations.

The contact info instruction on the service task type indicates whether it should be the taxpayer itself or the person linked to the taxpayer via person-to-person relationships.

The script proceeds according to the input action: