When an overpayment is identified, it typically goes through a review process, which may include a combination of automated checks and user review and/or approval.
Examples of review activities include:
Processing Rules - these can include checking for a valid mailing address, verifying bank account details.
Compliance Rules - these include specific criteria defined by the tax authority for overpayments that require additional review.
Minimum Balance - the overpayment amount is compared against a minimum threshold amount to determine whether the overpayment should be processed.
Risk-based thresholds and overrides - if the overpayment amount is greater than a predefined maximum threshold, it may require special handling and additional approval.
Suppression - an overpayment may be suspended or put on hold if an account is under investigation for other debt or another reason.
Separation of Duty - the tax officer approving the refund must be different from the tax officer who changed the account's bank information.
The review rules may differ with each tax authority and tax type. However, the end result is the same: to determine whether the overpayment can be processed further.
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