Taxpayer Service Request

The self service product supports service requests by the taxpayer. Some requests may be fulfilled by the self service product, such as information about when to file or technical support requests. Other requests may require information from this product. The following diagram illustrates an expected process flow.

The following points highlight the process:

The base product provides functionality out of the box for various categories of service requests, including a taxpayer's request for a tax clearance certificate. The topics below describe more information about the provided functionality, followed by configuration tasks.