Implementing a New Alert Type

Your implementation may wish to introduce additional generic or tax account-specific alerts. The following information outlines the steps required in this product to support a new alert.

Note: A new alert should be configured in the self service product. Refer to the self service product documentation for more information.

Alert Retriever

Design and implement the business logic for alert. If the reason for issuing this alert is related to outstanding payment(s), consider retrieving the amount due. Use alert parameters to communicate dates, amounts and other important information.

When creating a new custom retriever, use any of the base business services provided as an example of the type of functionality needed.

The retriever may also be implemented as a service script, if preferred.

The custom service, whether it be a service script or a business service, should include the data area C1-TaxpayerAccountAlertCommon.

Extendable Lookup

Define a new value in the extendable lookup to represent the new alert type.

Service Task Type

Add the new alert type to the service task type(s) that represent the applicable alerts list.