Setting Up Payment Cancellation Reasons

Open Admin > Pay Cancel Reason to define your payment cancellation reason codes.

Description of Page

Enter an easily recognizable Cancel Reason and Description for the payment cancellation reason.

Cancel Activated Auto Pay indicates whether or not a payment tender with an activated (i.e. stamped with the extract batch code and next run number) auto pay staging record can be canceled. During tender cancellation, if the selected Cancel Reason has this indicator set to Allowed, the tender is canceled. (The auto pay staging record is kept, but its scheduled extract date and distribution/freeze date are removed.) If the selected Cancel Reason has this indicator set to Not Allowed, tender cancellation will issue an error.

Turn on the NSF Charge switch if the system should invoke the non-sufficient funds (NSF) algorithm when a tender is cancelled using this reason code. Refer to NSF Cancellations for more information.

The following fields are used to change an account's compliance rating if a tender is canceled using the respective reason code.

Fastpath:

For more information, refer to Account - Collections.

Note:

The payor gets the compliance rating hit. When you cancel a tender you must specify a cancellation reason. If the cancellation reason indicates a compliance rating demerit should be generated, the system levies the compliance rating transaction on the payor's account.

The System Default Flag is specified on those cancellation reasons that are placed on payment segments that are automatically cancelled by the system. This processing only applies if your implementation uses bills created using Classic Billing functionality. Valid values are: Re-opened Bill. The Re-opened Bill value is used as follows: