The base product supplies the business object C1-StandardCollectionCase, which is designed to cater for collection cases that incorporate standard actions such as creating pay plans and collection agency referrals.
The base product also supplies the business object C1-StandardCollectionCaseType, which defines the configuration information used by the standard collection case. To enable this functionality the following configuration tasks are needed:
Define an appropriate To Do type and To Do role for sending a notification that a new collection case has been created for an overdue process.
Define a Customer Contact class and type that reference the default letter template to be sent to a taxpayer for a collection case of this type.
Define an appropriate To Do type and To Do role for sending a notification that the maximum days to wait after sending a letter before additional activity should occur has been exceeded.
Define an appropriate To Do type and To Do role for sending a notification that the maximum days to wait after referring debt to a collection agency has been exceeded.
Define a default Pay Plan obligation type for collection cases of this type
Define appropriate reasons for closing a collection case due to the debt being uncollectible. Uncollectible reasons are defined using a customizable lookup. The lookup field name is C1_COLL_CASE_UNCOLL_RSN_FLG.
Define a collection case type for the business object C1-StandardCollectionCase
Your implementation can define additional business objects to support collection case processing.
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