The base algorithm type C1-AP-OPEN provides the ability to create an Alert if open appeals exist for the person or account in context.
To configure the alert, navigate to Alert.
and configure the base algorithm using system eventCopyright © 2007, 2016, Oracle and/or its affiliates. All rights reserved. Documentation build: 2.5.2016 10:21:45 [T1_1454696505000]