When the overpayment process detects an approval is required, it notifies the first approver by creating a To Do entry. The To Do entry is created using the To Do type and To Do role defined on the overpayment process type. All users who belong to the approving To Do role can see the entry. When a user drills down on an overpayment approval To Do entry, the overpayment process portal is opened. This portal contains summary information about the overpayment process. This portal is also where the user approves or rejects the overpayment process.
When the user approves the overpayment process, the To Do entry is Completed and the overpayment process's log is updated. If there are no higher levels of approval required, the overpayment process will transition to the Approved state. If there are higher levels of approval required, a new To Do entry is created to the next To Do role in the approval hierarchy.
To Do entries can create email. A To Do entry can be configured to create an email message for every user in the To Do role to inform the user(s) of new overpayment processes requiring their attention. Refer to To Do Entries May Be Routed Out Of The System for the details.
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