Case Info May Be Formatted By An Algorithm

The case information displayed throughout the system is controlled by a plug-in.

The system first looks to see if the case type references a case business object and if the business object defines an information plug-in. If a BO is not provided or if that BO does not define an information algorithm, the system looks for an information algorithm plugged into the case maintenance object.

If no plug-ins are found on the BO or the MO, the system looks for a plug-in algorithm on the Case Type.

If such an algorithm is not plugged-in on the Case Type, the system looks for a corresponding algorithm on the installation record.