The self service product sends an inquiry request containing the tax account identifiers (access type+access keys) and a line of business. The web service is processed by the XAI Inbound Services TSGetTaxAccountAlerts, which invokes the service script C1-GetAlerts.
The service script reads the Master Configuration, determines the service task type holding alert-related configurations for the input line of business, derives applicable alert types, and invokes alert retrievers.
Alert retriever is expected to deliver the following information:
Alert parameters list.
Document location (optional).
Payment Amount.
Alert parameters are used by the self service product as substitution parameters for the alert message. The document location (if provided) is displayed as a link.
Retriever logic may also completely override alert text and populate it on the response.
In the self service product many aspects of the alert are configurable, including the target navigation URL. For example, an alert may read "New child benefit claim forms are available. File now" and the link "File now" would redirect the taxpayer to the online form. The navigation URL may also be overridden by the retriever.
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