The following diagram illustrates the Upload Supporting Documents process flow:
The integration supports an ability to upload supporting documentation for a form or a service request with the following steps:
The file is uploaded on the self service portal and processed by the SOA Composite.
File contents are sent to the document repository and the result file location is populated on the request.
A confirmation ID for the file upload event is generated and populated on the request. The request is forwarded to the base product.
The request is processed by the XAI Inbound Services TSUploadSupportingDocument, which invokes the service script C1-UplSupFle .
The service script is searching for the service task either by a target confirmation ID or a DLN. The logic is adding a characteristic to the service task referencing the input supporting file URL and adds a new detail to the service task confirmation info containing the file upload confirmation ID.
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