Setting Up Service Task Types

Service Task Types contain the rules that control how service tasks are processed.

To set up a service task type, select Admin > Self Service Task Type.

The topics in this section describe the base-package zones that appear on the Service Task Type portal.

Self Service Task List

The Service Task Type List Zone lists every self service task type. The following functions are available:

Self Service Task Type

The Self Service Task Type zone contains display-only information about a service task type. This zone appears when a service task type has been broadcast from the Self Service Task Type List zone or if this portal is opened via a drill down from another page.

Please see the zone's help text for information about this zone's fields.