Common Overpayment Procedures

This section describes common overpayment procedures based on functionality provided in the base product.

Note: The functionality described in this section is based on the Standard Overpayment business object supplied by the base product. It is possible for your implementation to implement different business processes.

Manually Creating an Overpayment

Use this procedure to manually add an overpayment process.

At this point the system will immediately do various checks resulting in different possible states:

Resolving Issues for an Overpayment Process

An overpayment process is validated when it is initially created. In addition, once a refund is detected, validation specific to a refund amount (such as verifying bank details for a direct deposit method) is checked. If issues are found during either of these steps, the overpayment process will transition to the Issues Detected state and a To Do is created. Use this procedure to resolve issues for an overpayment process.

Approving an Overpayment Process

If an overpayment requires approval and you are in the To Do role that is allowed to approve the overpayment, use this procedure to approve the overpayment:

Note: If you are the user that created the overpayment process or you are a previous approver (for an overpayment that requires multiple approvals) then you will not be able to approve the overpayment due to a separation of duties validation check.

Canceling an Overpayment Process

Normally a user does not need to cancel an overpayment process. A process that initiated the overpayment may cancel it if the initiating process is canceled. For example, if the overpayment is created by a tax form, reversing the tax form may cause the overpayment to be canceled. An implementation may choose to allow users to cancel an overpayment process manually. Use this procedure to cancel an overpayment manually: