Generic To Do Service Request

Some services requested by the taxpayer may require manual review and idiosyncratic processing. The integration supports the scenario where the incoming service request results in creation of a service task which simply stores request fields (name-value pair collection) and creates a To Do entry that is referencing the service task.

Note: See Taxpayer Service Request for details on the request flow.

This approach allows utilizing single service task business object to capture different types of requests.