This section describes common overdue control procedures based on functionality provided in the base product.
Use this procedure to manually add a overdue control.
Use the menu navigation to launch the add an overdue control dialogue.
Select the overdue control type from the dropdown.
Provide the overdue event type whose events should be activated. Fill in additional criteria to limit the selection of overdue events when desired. Note that if no criteria is provided, all pending overdue events with a trigger date on or before the current date are selected.
Save the record.
At this point the user can opt to click Process causing the system to select the overdue events that match the criteria. However, the expectation is that the user allows the deferred monitor to pick up the record for processing.
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