Resetting your Password

You reset your password when it expires, when you forget your password, or when the administrator initiates the reset password process for some other reason.

If your password has expired when you log in, a prompt is displayed with a Change Password link.
If you have forgotten your password, click the Forgot Password? link in the login page, enter your user name in the prompt, and click OK. You are prompted to provide the answer to your security question. Enter the answer and click OK. A prompt is displayed with a Change Password link.
If the administrator clicks the Reset Password icon for you in the User Manager, a reset password link with be sent to your e-mail address. A prompt is displayed with a Change Password link.

To reset your password:

In each case, click Change Password link. This displays a prompt for resetting your password. You must enter the following information:

Old password - Enter your old password. If your password has expired, this is the last password you have used. If you forgot your password, or the administrator reset you password, enter the temporary password that was e-mailed to you.

New password - Enter a new password. The password must have at least eight characters, with at least one upper-case letter, one number, and one special character.

New password verification - Enter the new password again

Click OK. This displays a message verifying that your password has been changed.
Click the Continue link.

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