Troubleshooting

What should I do if an error occurs during the server installation?

Errors during server installation can be caused by several issues, including issues with the database user name and with the installation of the Oracle database software.

To troubleshoot:

Read the installer.log file.
The installer.log file contains information about the installation, including any errors that occurred. The default location of the file on the application server computer is C:\Program Files\Oracle Health Sciences\Central Designer.
If the application server and database server are on the same computer, you must install the Oracle Server software and Oracle Client software in the same home, or the Central Designer server installation will not work.

What should I do if I cannot log on?

You might encounter issues when logging on if the URL that the client applications use does not match one of the URLs listed in the configuration files for Microsoft Web Services Enhancements (WSE). You can configure the URL or URLs in the Certificate Configuration tool, and the URLs in the configuration files are updated automatically.