Frequently Asked Questions

For more information, refer to the Tested Configurations document.

1. Right-click on the image that is not shown and select properties.
2. Ensure that the URL for the image is pointing to the correct server.

On Linux, Apache logs are located in the directory, INSTALL_DIR/apache-X/logs. Apache logs are rotated using the program “rotatelogs”.

On Linux,Tomcat logs are located in the directory, INSTALL_DIR/tomcat-X/logs.

On Windows, refer to the OHS and WebLogic documentation for the location of OHS log files and application-generated log files respectively.

The application log files are typically named instantisTrace-*. These log files are periodically rotated, compressed (gzip) and moved to the ‘old-logs’ directory in INSTALL_DIR on Linux.

The rotation action simply causes the current log to be switched by renaming it by suffixing a timestamp or a phrase such as “-full” while continuing to write to a newly created log file. The archival or removal of these older rotated log files are up to the administrator and need to be done per the customer’s policies; we recommend keeping each log file for at least a month or more to help with troubleshooting.

The best practice is to backup the database schema (or the Instance) associated with the application with the help of a database administrator.

Here are some of the common problems:

• Check available disk space on the middle-tier machine.
• Verify that a database connection can be established from the middle-tier machine.
• Review the logs for the web server, application server and the application.

Check for the following:

• Ensure that the mail server is up and accessible from the machine where EnterpriseTrack is installed.
• Review the middle-tier server firewall settings.
• Review any mail server changes. Update SiteWand with the new mail servers IP address details. To update the mail servers:
  • For Windows, follow the steps in Configuring Sitewand (Windows)
  • For Linux, follow the steps in Configuring Sitewand (Linux)