Accounts are the most basic and critical products from the retail banking perspective. The Majority of the banking customers hold either Current or Savings account with the bank and hence servicing account becomes vital for the banks.
The user can access their Accounts through online channels. User can view balances in their accounts, view account statements, initiate service requests and perform other inquiry as well as financial transactions on their accounts. Users can manage their banking requirements efficiently and effectively with banks through self service channel.
Accounts dashboard provides a summary of the accounts held by the user through channel banking. It provides feasibility for the users to access all important features and information related to the account.
Accounts dashboard displays the total net balance available in all accounts held by the user. It provides a holistic view of his net worth in accounts. It also displays the total number of accounts available to the user.
Users can initiate requests for opening a new account through the dashboard. User can choose to apply for product from the list of products and offers available with the bank.
Summary of all accounts will be displayed on the user’s dashboard. The application will fetch details for all accounts linked to the logged in customer id and display to the user. User can view account details such as net balance, account number, product name, customer name and joint account indicator on the dashboard for individual accounts.
User can view latest transactions done in their account on the dashboard. It helps users keep track of their account by providing a quick glance of transactions happening in their accounts. Latest transaction occurred in the account will be displayed in ascending order. User can view mini statements of all accounts with ease and convenience.
When a user logs in to the application or is navigated to dashboard from any of the screens, system will retrieve the account statement details and displays it in mini statement widget. Mini statement of only one account will be displayed at a time. User can change the account number from available accounts to view mini statement. In addition to this, user can navigate to account statement screen to view complete transaction details or download account statement.
Banks can promote their offers and promotions on Accounts dashboard. Users can grab this opportunity to avail the offers provided by the bank. User can view complete details of the offers by accessing the offers widget provided on dashboard.
Accounts that are not regularly used or due to some regulatory requirement their status is changed to inactive, such accounts are grouped together and can be accessed through a separate widget on dashboard.
This widget provides counts of all inactive accounts with the customer. User can view these inactive account details by navigating through this widget to the inactive accounts screen.
Users can keep track of service requests initiated by them through Accounts dashboard. The Dashboard provides status and count summary of service requests of the user. This feature provides visibility to the user of the service requestA Service Request is a user request for information or advice, or for a standard change. initiated by them and helps reduce help desk costs to the bank as a customer is updated on status and progress of the request.
Click on individual components to view in detail.
Dashboard Overview
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Summary It display the cumulative balances available in the account:
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Promotions It displays the promotional message for a particular offering to the customer. |
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Account Cards The active accounts card displays the details, like:
Click on the respective account card to view the details. |
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New Account Click this section to apply for a new account. |
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Inactive Accounts It displays total number of inactive accounts. Click this section to view details all inactive accounts. |
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Mini Statements It displays last few financial transactions of the primary account. The mini statement includes:
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Service Requests Displays the count of pending service requests. Click this section to view all initiated service requests. |
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