Mailbox

Mail box of the application consists of messages intended to the users. Mail box shows the list of messages to the user with date and time and message subject. User can click the message to read the detailed content of the message. The subject of the message gives a brief understanding of what the message is about.

User can view the message details, the sender information and also view the chain of messages exchanged if any. The complete chain of message helps customer understand and know the information exchanged with the bank on a particular subject.

How to reach here:

My Account > Messages

Send New Message

Using this option mail communication can start from the user to the bank. The mailbox is a communication channel between bank and user, there is no option to enter recipient’s email id. For sending a mail to the bank, user needs to select the intended account and the subject to whom the message is addressed. Doing so, helps bank to address the user’s concern / query to the desired team for a quicker and appropriate response.

How to reach here:

My Account > Messages > Send New Message

To send a message:

• Click Send New Message.
• The New Message screen appears, enter the relevant information.

New Message

Field Description

Field Name	Description
Account	The facility to select the account/ product related to which the message is to be sent.
Subject	Subject of the message. The subject is a subset of the account and is based on the account selected.
Message	The message to be sent to the bank.

• From the Account list, select the appropriate option.
• From the Subject list, select the appropriate option.
• In the Message field, enter the message.
• Click Send. The success message appears.
  OR
  Click Cancel to cancel the message.

My Messages

Using this feature, you can view the message sent to you. You can view the individual messages by clicking on the sender's name. It has following two sections:

• Inbox
• Sent

How to reach here:

My Account > Messages > My Messages

Field Description

Field Name	Description
Action	Action to be performed. The options are: Inbox Sent

1. Click the required option.
1. If you click the Inbox option, The My Messages screen with received messages appear.
2. If you click the Sent option, The My Messages screen with sent messages appear.

My Messages - Inbox

This option displays all the incoming messages received by the user.

To view the received messages

1. In the My Messages screen, click the Inbox option.
2. The Messages screen with received messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Date	Date on which the message was received.
Details	Details of the message i.e. the subject of the message, the sub heading, date, and time and sender name.
Message Record	Details of the message comprising of the date, time, content and sender name.
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

3. Click the required message that you want to view.
   OR
   Click the Date header to sort the records according to ascending or descending date.
4. The My Messages screen with detailed message record appears; click Reply if you want to reply the received message.

My Messages - Sent

This option displays all the messages sent by the user.

To view the sent messages

1. In the My Messages screen, click the Sent option.
2. The Messages screen with received messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Date	Date on which the message was sent.
Details	Details of the message i.e., the subject of the message, the sub heading, date, time and sender name.
Message Record	Details of the message comprising of the date, time, content and sender name.
Message Details This section displays the detailed message.
Date	Date on which the message was sent.
Details	Details of the message i.e. the subject of the message, the sub heading, date, time and receiver name.
Message Record	Details of the message comprising of the date and content and receiver name.
Message Chain	The message record contains: Actual contents of the message Date and time on which each message was sent Sender of the message, that is the bank admin or the user Note: A mail chain is formed when a user sends a mail to bank administrator and he replies back.
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

3. Click the required sent message that you want to view.
   OR
   Click the Date header to sort the records according to ascending or descending date.
4. The Messages screen with detailed message record appears; click Reply if you want to reply the received message. The success message appears.

FAQs

Can I communicate with other users using mail box.

You can communicate only with bank users using the mail box option.

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