Preface

This document provides information and instructions for using Oracle MICROS Labor Management web application, a human resources solution offering tools and functionality that support employee data management and payroll preprocessing.

Labor Management is built upon Oracle MICROS Enterprise Back Office and leverages core functionality shared across all Enterprise Back Office products. The Oracle MICROS Reporting and Analytics User Guide provides more information and instructions.

Purpose

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle MICROS Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Use the navigation instructions provided as a guideline for locating the links in your deployment, or contact an administrator for assistance.

Audience

This Oracle MICROS Labor Management document is intended for:

  • Administrators, who enter initial configurations and maintain data flow for reporting and forecasting.

  • Human Resources, who enter and maintain employee records and maintain system-wide settings, such as compliance with labor laws and job definitions.

  • Managers, who perform labor management operations such as entering employee availability and using the staffing and scheduling tasks.

  • Point-of-Sale employees, who perform self-service tasks such as clocking in, requesting time off, and declaring tips.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle MICROS product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Revision History

Date Description of Change

March 2017

Initial publication

June 2017

  • Correction to the example in Weight Average Overtime with Tip Credit.

  • Improved clarity for configuring Minimum Wages for tipped jobs in Wage and Tip Law compliance.

July 2017

  • Added clarification to the Adding Employees topic for editing Employee Roles through Simphony Enterprise Management Console.

November 2017

  • Added information regarding the Labor Management portlet and the portlet-level permissions.

December 2017

  • Improved usability of the portlet permissions reference.

September 2019

  • Updated Employee Home Locations and Away Locations.

August 2020

Updated Including Salaried Employees in Labor Cost Calculations

February 2022

Updated Weighted Average Overtime

November 2022

Updated Tip Pools chapter with tip collection details.

September 2023

Updated guide title.