Preface

This document provides information and instructions for installing or upgrading to this Oracle MICROS Enterprise Back Office release.

Purpose

The Installation Guide provides instructions for installing Oracle MICROS Enterprise Back Office at a new site, or for upgrading from an older version. Review the Enterprise Back Office Release Notes for information regarding technical and architectural changes before beginning installation, to avoid incompatibility or supportability issues. Review Enterprise Back Office’s product documentation, including technical and application advisories for previous versions, for detailed information on installation, upgrade, configuration, and general use.

Audience

This document is for system and server administrators install or maintain Oracle MICROS Enterprise Back Office installations.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle MICROS product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/.

Revision History

Date Description of Change

March 2017

Initial Publication

April 2017

  • Clarification for using existing installation configurations and install sets.

  • Clarification for RPD folder entry on the primary OBIEE server of a cluster installation.

  • Corrected the instructions for entering Inventory Management database credentials when connecting Inventory Management to Reporting and Analytics.

  • Detailed instructions for troubleshooting EAR file time-outs when manually deploying applications.

  • Improved instructions for installing Enterprise Back Office for Oracle MICROS Simphony.

September 2017

  • Streamlined installation instructions.

  • Additional instructions for Enterprise Back Office components and services.

  • Corrected when to delete the myMicros folder when uninstalling Enterprise Back Office 9.0 or later.

  • Corrected instructions for setting up locations for Remote Transfer Agent.

  • Updated instructions for Mail Server port for InfoDelivery and Admin Server installation.

  • Instructions reflect the updated installation wizard labels.

  • Clarification regarding Published Site URL case sensitivity for server clusters.

November 2017

  • Added information about null passwords after upgrading an operating system.

  • Additional information regarding Error 403 when performing an Oracle Business Intelligence operation.

  • Information regarding Error 500.

  • Removed mention of IceWarp mail server as a prerequisite for installing with Oracle MICROS Simphony.

  • Corrected instructions for the Pentaho Solutions Directory field on the InfoDelivery Configuration pages.

December 2017

  • Changed instructions regarding OLAP to have users select Dual.

  • Added information regarding improving performance of Microsoft Excel exports with large amounts of data.

March 2018

  • Updated Simphony install instructions to require a 3-alphabetical character organization short name and to enter the short name as the DOWNLOAD organization Alpha3Code.

  • Removed broken link to Release Notes from the Inventory Management prerequisites.

May 2018

  • Updated published site URL change instructions to require refreshing the user GUIDs.

  • Added troubleshooting information for an error encountered after refreshing the published site URL.

  • Added prerequisite information about setting up or preparing an email server for installing Enterprise Back Office with Oracle MICROS Simphony.

November 2018
Added the following topics to the Post-Installation Configuration chapter:

  • Entering the Organization Passwords

  • Configuring the OHGBU_ADMIN User Group

  • Enabling Secure Socket Layer (SSL)

  • Configuring HTTPS Ports for Gift and Loyalty

January 2019

Updated Enterprise Back Office System Architecture and Where do I Install Inventory Management to include information on installing matching component versions.

June 2019

Updated Inventory Management installation information.

July 2019

Added post-installation information on how to configure the system for unlocking accounts and configuring lockout settings.

October 2019

Updated Report Mail for OBIEE information.

September 2023

Updated guide title.