Preface

Oracle MICROS Gift and Loyalty is an enterprise Customer Relationship Management (CRM) solution that supports account administration, gift payment and loyalty card programs, and coupon administration.

Purpose

This document is intended for customers subscribed to Oracle MICROS Gift and Loyalty Advanced Cloud Services. Customers using Standard Cloud Services and On-Premise deployments may not have access to all features described in the documentation.

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle MICROS Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Use the navigation instructions provided as a guideline for locating the links in your deployment, or contact an administrator for assistance.

Audience

Oracle MICROS Enterprise Back Office documentation applies to the following users:

  • Users who perform day-to-day operations with Enterprise Back Office and who typically do not have permissions to configure applications.

  • Administrators who configure and maintain Enterprise Back Office. Administrators can also have permissions to configure applications.

  • System Administrators or Super Administrators who maintain Enterprise Back Office servers and configuration files, implement initial application settings and configurations, and maintain back-end processes such as automated jobs and data interfaces with third-party applications.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle MICROS product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/.

Revision History

Date Description of Change

May 2018

Initial Publication

May 2018

Corrections and clarifications.

July 2019

Added information to Managing Customer Accounts on unlocking accounts.

September 2023

Updated guide title.