Creating Inactive Accounts for One or More Customers

Follow these instructions to issue an inactive card and account to a customer. These cards can be loaded with a dollar amount, but cannot be redeemed by the customer until they register and pay at a workstation.

Note:

Oracle MICROS recommends that system administrators remove this configuration from the iCare Account Administration portlet if the functionality is not needed by the organization or location.

1. In Reporting and Analytics, click Pre-Activate New Accounts in the iCare Account Administration portlet. If you cannot find the link, contact your system administrator.
2. Select the program and card type for the account. If only one card rule is assigned to the program, Gift and Loyalty auto-populates this field.
3. For gift cards, enter the dollar amount to be issued in Denomination. The amount entered in this field is immediately available to the customer for redemption after issuing the account without further interaction at a workstation.
4. Enter the number on the card being issued in First Account Number.

   If you are creating a batch of inactive accounts, enter the Number of Accounts to be created. Gift and Loyalty validates this entry against the record of created card numbers. Make sure you created enough card numbers to support the whole batch of accounts.

5. Select the location or organization level from Location. This setting affects the region-based rules and configurations that apply to the customer account and card.
6. Enter an identifying Description, and then click Issue.