Configure redemption rules to limit the items that can be redeemed with points or stored value cards. Pay with points programs require a redemption rule to function.
In Reporting and Analytics, click the link to go to the Redemption Rules page in the iCare Gift, Payment, and Loyalty Configuration portlet, and then click Add. If you cannot find the link, contact your system administrator.
Enter an identifying Name for the redemption rule, and optionally enter a Description for comments or notes regarding the rule.
Select an Eligibility Rule that has been configured with the Use with Redemption Rule type. You do not need to select an eligibility rule.
From the Type drop-down list:
Select Exclusive to exclude transactions that contain certain purchases
Select Inclusive to require that transactions contain certain purchases.
Select the priority for the rule in Precedence. If more than one redemption rule would apply to a transaction, Gift and Loyalty uses the rule with the highest precedence value.
If a transaction contains eligible and ineligible items on a guest check, select Limit to Eligible Amount to allow Gift and Loyalty to redeem the value for the eligible items and leave the remaining balance of the check. If you do not select this option, Gift and Loyalty shows an error message and does not process the transaction.
For redemption rules that are not indefinite, select a start and end date in the Effective From and Effective To fields.
Enter Delay Redemption of New Points (hours) if you want Gift and Loyalty to include a waiting period before redemption.
For example, if you set this value to 24 hours, when a guest earns 50 points for a transaction at 3pm, they cannot redeem the points until after 3pm the following day. This encourages guests to visit again to use their points.