Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface
The screens shown in this procedure might differ from those for your
This procedure uses the basic troubleshooting steps described in Basic Troubleshooting Process.
Use this procedure to troubleshoot hardware faults with the Oracle ILOM
web interface and, if necessary, prepare the server for service.
This procedure provides one basic approach to troubleshooting hardware
faults. It uses the Oracle ILOM web interface. However, you can perform
procedure using the Oracle ILOM command-line interface (CLI). For more
information about the Oracle ILOM web interface and CLI, refer to the
Oracle ILOM documentation.
Log in to the server SP Oracle ILOM web interface.
Open a browser and direct it using the IP address of the
At the Login screen, enter a user name (with administrator
privileges) and password.
The Summary Information page appears. The Status section of
the Summary Information page provides information about the
server subsystems, including:
In the Status section of the Oracle ILOM Summary Information page,
identify the server subsystem that requires service.
In the following example, the Status page shows that the Processor
subsystem requires service, which indicates that a hardware component in
the subsystem is in a fault state.
To identify the component, in the Status section, click
The Oracle ILOM Processors page appears.
The following example shows the Processors subsystem section, which
indicates that CPU 0 has a fault.
To get more information, click the Open Problems link.
The Open Problems page provides detailed information, such as the time
the event occurred, component and subsystem name, and description of the
issue. It also includes a link to an Oracle Knowledge Base
In this example, the hardware fault with CPU 0 requires local/physical
access to the server.
The System Log provides a chronological list of all system events
and faults that occurred since the log was last reset, and includes
additional information, such as severity levels and error counts.
The System Log also includes information on the devices not reported
in the Status section. To access the System Log, in the left panel,
click System Log.
Before going to the server, review the Oracle Server X7-2L
Product Notes for information related to the issue or
the component. To access the Product Notes, go to http://www.oracle.com/goto/x7-2l/docs.
The Product Notes contain up-to-date information about the server,
including hardware-related issues.
To prepare the server for service, see Preparing for Service.
After servicing the component, you might need to clear the fault in
Oracle ILOM. For more information, refer to the service procedure for
Service the component.