Configuring CIS behind a Proxy server

If your environment has the CIS software placed behind a Proxy server, you must update the following configuration files:

installation_path\Program Files\Phase Forward\Clintrial Integration Solution\CentralAdmin\web.config
installation_path\Program Files\Phase Forward\Clintrial Integration Solution\CISSync\web.config
installation_path\Program Files\Phase Forward\Clintrial Integration Solution\CTAdapter\web.config
installation_path\Program Files\Phase Forward\Clintrial Integration Solution\CISSync\bin\PhaseForward.Platform.JobScheduler.exe.config
installation_path\Program Files\Phase Forward\Clintrial Integration Solution\CISSync\bin\PhaseForward.CISSynchAdapter.CISSyncProcessor.exe.config

To update the files:

Add the default proxy details immediately before the <configuration> tag. This is typically the last tag in the files.
Provide the default proxy settings as shown in the following example, with the proxyaddress attribute set to the actual address of the proxy server:
<system.net>

<defaultProxy>

<proxy usesystemdefault="false" proxyaddress="http://165.140.4.22:8080" bypassonlocal="true" />

</defaultProxy>

</system.net>

If you do not update the CIS configuration files, you might experience connection problems. For example, the error "The underlying connection was closed: The remote name could not be resolved" might appear in the event log.

The error information includes the operation that was taking place at the point where the connection could not be acquired.