Shows Call Center Performance Analysis area with Call Center Performance Tab. Shows three graphs and a table.

Top area includes Year, Month and Agent Region selection boxes.

Shows bar graph for Total Number of Calls with a selection box for Agent. Total Number of Calls on Y axis and year and month on X axis.

Shows graph with Accessibility. Shows line at 100%. Includes Agent selection box.

Shows graph for Satisfaction. Shows line at 100%. Includes Agent selection box.

Chart shows data values. The table includes sample data under columns: Year, Month, Agent Total Number of Calls, Total Number of Calls LP, Total Number of Calls % Change, Total Number Accessible Calls, Total Number of Accessible Calls LP, Total Number of Accessible Calls % Change, Accessibility, Satisfaction Rate, #Calls/Agent, Total minutes of call duration/Total number of calls.